Case Intake Coordinator

Abbott • Plano, TX

2d • Onsite

About The Position

The Case Intake Coordinator is responsible for the intake and coordination of patient submissions to the Patient Therapy Access team while directing incoming patient, office and field representative inquiries to the appropriately assigned specialist. This position works out of the Plano, TX location in the Neuromodulation division. The Neuromodulation business includes implantable devices compatible with mobile technology to help people who suffer from chronic pain and movement disorders. These non-opioid therapies allow us to provide interventional pain therapy to patients throughout the pain continuum.

Requirements

• High School Diploma or Equivalency Required
• 3+ years experience in fast paced data entry and administrative role
• Proficient with Microsoft Office (Word & Excel specifically)
• Ability to accurately meet required time frames/deadlines
• Ability to work as a team player and share workloads with other team members
• Excellent communication skills; verbal and written

Nice To Haves

• General knowledge of private insurance, Worker’s Compensation and Medicare guidelines pertaining to Prospective and Retrospective Utilization Review preferred
• Some SalesForce.com experience preferred

Responsibilities

• Review incoming fax and email communication to determine appropriate disposition
• Confirm receipt of materials to original sender
• Create shell entries for new candidates and cases in SalesForce.com
• File case information in the appropriate status folder for the assigned specialist or group
• Timely processing of all incoming entries to ensure efficient processing
• Periodically assist with standard benefit verification as part of the file creation process
• Create and maintain complete and accurate records
• Other administrative duties as assigned

Benefits

• Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year.
• An excellent retirement savings plan with a high employer contribution.
• Tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED