Case Intake Coordinator

Florida Atlantic University•Boca Raton, FL

12d•Onsite

About The Position

Florida Atlantic University is seeking a Case Intake Coordinator for its Office of Civil Rights and Title IX (OCR9) in Boca Raton, FL. This role is crucial for managing the intake, assessment, and coordination of reports and complaints within the office's scope. The Case Intake Coordinator will report to the OCR9 Executive Director and Associate Director, ensuring that all reports are handled promptly, accurately, and in compliance with federal and state laws (including Title VI, Title VII, and Title IX) and university policies. This position acts as a primary contact for OCR9 case intake, collaborating with the investigative team to determine jurisdiction, assign cases, and ensure efficient progression through the investigative process. The role demands strong analytical judgment, discretion, and communication skills to support compliance, guide the university community, and foster a fair, consistent, and trauma-informed approach to reports and complaints.

Requirements

A master's degree from an accredited institution in an appropriate area of specialization; or a bachelor's degree from an accredited institution in an appropriate area of specialization and two years of appropriate experience required.
Pursuant to Fla.Stat.112.219, work experience may serve in lieu of a degree requirement, but may not substitute for any required licensure, certification, or registration required for the position.
Moderate to advance computer skills.
Experience working in a higher educational setting.
Strong communication skills.

Responsibilities

Oversees the online University reporting database and manages the OCR9 case reporting log.
Manages intake, processing, and assignment of all Title IX and Civil Rights reports and complaints filed with OCR9.
Works closely with OCR9 investigative team to assess which reports fall within OCR9's jurisdiction.
Evaluates and analyzes reports and complaints, including setting up intake case folders, initiating outreach communications, and gathering relevant information to determine whether cases proceed to investigation or are redirected to appropriate university departments.
Completes Intake Analysis, Safety/Risk Assessments and prepares written analyses of reports and complaints.
Prepares and sends out Notice of Investigation to Complainants and Respondents.
Holds Pre-Investigation Meetings with Complainant and Respondent.
Coordinates with Student Affairs, FAU PD, Victim Services, Respondent Services, CAPS, Employee Relations, and other appropriate offices related to Title IX and Civil Rights reports and investigations.
Plans and coordinates interim and informal supportive measures for students and others when appropriate.
Conducts Informal Resolutions as needed.
Provides clear, accurate guidance to University community members on OCR9 and Title IX matters.
Demonstrates strong multitasking skills and manages a diverse caseload effectively.
Communicates policies and procedures clearly, showcasing excellent oral and written communication skills, including strong writing proficiency.
Perform additional job-related duties as assigned.

Benefits

Medical (PPO/HMO $50 per month single & $180 per month family)
Dental
Vision
Life Insurance
Flexible Spending plans
Employee Assistance Program (EAP)
State retirement options including tax-deferred annuities and Roth 403(b) plans.
State employees Public Service Loan Forgiveness (PSLF) program.
Sick Leave Pool Program.
Paid time off (eligible employees) including vacation and sick leave, 1 personal day, 9 paid holidays, and paid winter break (at President’s discretion).
Paid Community Engagement Volunteer Service Day
Employee Educational Scholarship Program (EESP) for eligible Staff/Faculty - Tuition assistance after 6 months of full-time employment.
For in-unit faculty, the EESP program may be extended to spouses and dependent children (eligibility rules apply).