Case Coordinators

ICF•Phoenix, AZ

8d•Hybrid

About The Position

ICF is seeking Case Coordinators to work with ORR care provider staff and federal staff to make recommendations for the release and/or transfer of unaccompanied children, and to provide case consultations. The project aims to develop and maintain a national case coordination program that offers child welfare-based recommendations for unaccompanied children in ORR custody, focusing on safe and timely release, identification of children with special needs, and placement recommendations. The Case Coordinator will be the primary contact with care provider and ORR staff, ensuring transparency and respect for children, families, and staff within the ORR system. Candidates must understand unaccompanied children, child welfare best practices, and be able to maintain positive relationships. Bilingualism in English and Spanish is required. This role involves both onsite and remote work, with assignments to one or more care provider facilities and/or influx facilities. Case Coordinators may serve on National Teams, Remote Teams, and Deployment Teams, with potential rotation based on project needs. Up to 40% travel to regional facilities is expected. The role requires 1 day onsite per week with the rest being remote work from home.

Requirements

Non-qualifying bachelor’s degree and 7+ years of demonstrated post-degree child welfare experience OR Bachelor’s degree in social work or a social science related discipline and 5+ years of demonstrated post-degree child-welfare experience OR Master’s degree in social work or a social science related discipline and 2+ years of demonstrated post-graduate child welfare experience or 3+ years of post-undergraduate experience
3 plus years of experience working with immigrant youth and families is highly preferred.
1 plus years of experience working with complex family relationships and dynamics and demonstrated ability to review case files and assess/document information from a variety of sources.
Experience with MS Office suite; ability to learn and use IT systems developed specifically for use with this project in a timely manner.
English/Spanish bilingual
Tier 2 security clearance or the ability to secure such clearance.

Nice To Haves

Knowledge of migrant/refugee issues, particularly related to UC and sponsor families and the processes/documentation required for sponsor release.
Working knowledge of challenges related to unaccompanied children’s placement and release and post-release services.
Experience working for a refugee program.
Experience in mental/behavioral health for children or experience with juvenile justice programs.
Prior work experience in a consulting environment.
Ability to promote and contribute to an equitable and inclusive organizational culture and environment.
Solid team player with proven ability to manage competing priorities, perspectives and stakeholder needs.
Exceptional project management skills, with a focus on TA project management.
Strong analytical, problem-solving, and decision-making capabilities.
Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment.
Excellent verbal, interpersonal and written communication skills.
Demonstrated outstanding level of professionalism, including ability to exercise good judgment, discretion, tact and diplomacy.
Proficient with MS office applications (i.e., Word, Excel, and PowerPoint).

Responsibilities

Preparation for and participation in case staffing meetings with care providers and designated ORR staff.
Review, assessment, and integration of critical information related to potential sponsors and unaccompanied children to make release recommendations to ORR in conjunction with the case provider Case Manager.
Ensure release plans provide for the unaccompanied child’s physical and mental well-being.
Assist ORR in ensuring children are placed in the least restrictive setting while receiving appropriate services.
Meet with individual unaccompanied children and care provider staff at designated ORR funded care provider sites.
Provide targeted child welfare-based assistance to care provider staff, as directed by ORR staff.
Make recommendations for home study and post-release services for at-risk children.
Make placement recommendations for children requiring more specialized levels of care, such as long-term foster care and residential treatment centers.
Participate in collaborative meetings with local stakeholders.
Build relationships with Federal Field Specialists and maintain ongoing communication regarding complex case identification and planning.
Utilize data from various sources to inform staffing conversations, generate required reports and/or ad-hoc reports, and identify and elevate trends.
Perform other duties related to case coordination goals for unaccompanied children’s safe and timely release and related ORR needs.