Case Coordinator I, EMS

Teladoc Health•USA - AL - Remote, AL

4d•Onsite

About The Position

The Case Coordinator I, EMS is responsible to support aspects of the Expert Medical Services (EMS) provided to TDOC members to ensure quality and timely case completion. The coordinator supports the care team nurse and provider on a case. The Coordinator researches and verifies physician referral information and is be a resource to the member and the members’ family for case updates.

Requirements

High school diploma or equivalent
Minimum 2 years’ experience in professional work environment
Proficient in technology including software programs such as Microsoft Word, Excel and Outlook

Nice To Haves

Post secondary diploma/degree preferred in health or business related field
Experience in clinical office or hospital is a PLUS
Strong customer service focus
Proficient in technology including software programs such as Microsoft Word, Outlook and Excel.
Ability to manage competing priorities, meeting deadlines related to case and team goals.
Deliver on the Teladoc Health corporate values in all interactions and work performance.
Demonstrated critical thinking ability.
Ability to communicate verbally and in writing, clearly and in a professional manner.
Ability to work independently and collaboratively

Responsibilities

Collaborate with providers to prioritize case management
Manage, organize and update case related information using case management system.
Ensure clear, accurate, and thorough case documentation in the case management system following prescribed and documented processes.
Collect, process, manage medical records relevant to each case.
Provide regular case updates to physicians, nurses, members and/or leaders.
Provide consistent and effective monitoring of email and faxes via personal and group email accounts, taking appropriate action in a timely manner.
Perform all pertinent quality checks and investigations of assigned cases applying critical thinking skills.
Demonstrate an appropriate sense of urgency throughout the case life.
Support member satisfaction by delivering outstanding service, ensuring the highest quality and timeliness for all outgoing reports and communications.
Think creatively to prevent and mitigate case delays.
Research specific treatment and procedural availability to identify physicians appropriate for referral aligning to each members’ clinical condition, geographic location, and preferences.
Schedule member appointments with internal clinical staff.
Prepare and deliver member facing reports and communications timely, accurately and ensuring high quality presentation.
Participate in meetings and special projects or assignments as needed.