Case Assistant

The Jewish Board•New York, NY

2d•$21•Hybrid

About The Position

The Jewish Board’s Youth and Family Division supports domestic violence survivors and their family members. Using a non-judgmental, trauma-informed approach, staff guide the residents to create and meet personalized recovery goals, to stabilize their families, to develop independent living skills, and to plan effectively to be able to live in a healthy and secure manner. Our work is guided by principles that emphasize the critical importance of safe and stable housing, utilize a culturally competent and anti-racist lens, and respect the dignity and legitimacy of each individual’s journey. The Case Assistant is the introductory level of direct care staff working within the Jewish Board’s supported housing programs to help residents live in the community as independently as possible.

Requirements

HS degree/HSE Required
Excellent client engagement skills
Strong verbal and written communication skills
Attention to detail
Ability to work independently as well as with a team
Ability to travel to visit clients in apartments or to escort clients.
Willingness to work with a traumatized population, many with experiences of homelessness and substance use.
Compassion and respect for vulnerable individuals.
Patience and understanding for the sometimes slow process of stabilization and recovery.
Familiarity with working in Windows environment
Ability and willingness to learn new systems and application software

Nice To Haves

One year of experience in a community mental health or human services setting preferred
Valid driver’s license and willingness to drive agency van preferred.

Responsibilities

Supports the clinical and case associate staff in their work with residential clients, and provides services to those clients within the scope of program regulations and agency mission.
Sets- up vacant apartments for new families admitted to the program
Completes apartment inspections to ensure that all safety and sanitary conditions are maintained.
Completes intake phone screenings (with training and supervision)
Provides Orientation/Intake for new residents.
Develops, and may run activity sessions
Accompanies clients on trips and outings and supervises activities
May be called upon to work one on one with a client who is displaying significant stress
Ensures that the residents understand the rules and regulations of the facility in which they are housed.
Monitors and ensures that security is maintained within the facility.
Conducts hourly rounds of the facility and document all activity in the Communication logbook.
Participates in regular staff meetings and trainings.
May be asked to travel to off-site meetings and trainings.
Completes regular and timely documentation of all client interactions, including informational notes; files incident reports as appropriate.
Shares their experience and observation of the clients under their care with the treatment team and immediately brings to the attention of the supervisor any unusual issues.
Other duties as assigned.