Case Analyst

ARCHER • Austin, TX

7d

About The Position

The Case Analyst resolves healthcare liens for mass tort cases and supports clients by helping achieve appropriate outcomes. The role is suited to a legal assistant or paralegal seeking to grow their career in a casual and rewarding environment. Located in Austin, Texas, the position involves lien resolution and negotiation, correspondence and document management, auditing medical claims, maintaining digital case files, and tracking case progress. The analyst communicates with lien agencies, follows up on assigned files, and escalates problematic cases when appropriate.

Requirements

• Strong organizational skills and attention to detail and accuracy.
• Ability to work in a fast-paced, changing environment and manage large data sets.
• Excellent customer service, interpersonal, listening, and problem-solving skills.
• Willingness to accept and actively solicit feedback.
• Ability to manage, multitask, and organize separate case information.
• Critical-thinking and analytical skills.
• Ability to work independently and as part of a team.
• Professional oral and written communication skills.
• Typing speed of at least 45 WPM, with above-average spelling, grammar, and diction.
• Proficient computer skills, including Word, Excel, and Outlook; expert Excel skills such as VLOOKUPs, macros, and pivot tables.
• Ability to exercise discretion and maintain high levels of confidentiality.
• Proficiency with Microsoft Office applications.

Nice To Haves

• Legal or insurance background.

Responsibilities

• Assist with healthcare lien resolution and negotiation for mass tort cases.
• Draft outbound correspondence and promptly upload inbound and outbound documents to the proprietary database.
• Audit medical claims itemizations and investigate discrepancies.
• Follow required quality-control checklists and document actions taken on each file clearly.
• Maintain digital client files.
• Build relationships with lien agencies through professional and effective communication, including by phone and email.
• Follow up promptly on assigned files and use judgment when escalating problematic files to a senior case analyst or management.
• Organize and track case progress in company systems.
• Perform other duties as assigned.

Benefits

• 401(k) retirement plan with matching contributions.
• Comprehensive health insurance coverage.
• Dental and vision insurance plans.
• Parental leave.
• Short-term and long-term disability coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed