Case Analyst

ARCHER Systems•Austin, TX

About The Position

The Case Analyst resolves healthcare liens for mass tort cases, helping produce appropriate outcomes for clients. The role involves managing lien resolution and negotiation, reviewing medical claims, maintaining accurate digital case files, and communicating with lien agencies. The position is located in Austin, Texas. A legal assistant or paralegal seeking career growth may be well suited to the role. Legal or insurance experience is not required but is a plus.

Requirements

Strong organizational skills and attention to detail and accuracy.
Ability to work in a fast-paced, changing environment and manage large data sets.
Excellent customer service, interpersonal, listening, and problem-solving skills.
Willingness to accept and actively solicit feedback.
Ability to manage, multitask, and organize separate case information.
Critical-thinking and analytical skills.
Ability to work independently and collaboratively in a team environment.
Professional oral and written communication skills.
Typing speed of at least 45 words per minute, with above-average spelling, grammar, and diction.
Proficient computer skills, including Microsoft Word, Excel, and Outlook; advanced Excel skills including VLOOKUPs, macros, and pivot tables.
Ability to maintain discretion and high levels of confidentiality.
Ability to communicate case or project status clearly to senior management.
Ability to anticipate problems and develop solutions, including creative approaches to complex problems.
Ability to manage projects and time effectively, meet deadlines, and handle multiple projects.
Self-motivation and entrepreneurial aptitude; ability to deliver plans in support of high-level strategies and goals.
Ability and interest in learning new technologies and keeping up to date in a rapidly changing industry.

Nice To Haves

Legal or insurance background.

Responsibilities

Assist with healthcare lien resolution and negotiation.
Draft outbound correspondence and upload inbound and outbound documents to the proprietary database promptly.
Audit medical claims itemizations and investigate discrepancies.
Follow required quality-control checklists and document actions taken on each file in clear language.
Maintain digital client files.
Build professional relationships with lien agencies through phone, email, and other communication channels.
Follow up on assigned files promptly and escalate problematic files to a senior case analyst or management when appropriate.
Organize and track case progress in company systems.
Coordinate with business stakeholders, technical analysts, and developers to identify and define specifications, identify system impacts, and communicate project status and needs.
Identify and communicate risks and issues affecting delivery against goals in a timely manner.
Perform other duties as assigned.