Case Analyst

Glidewell Dental•Irvine, CA

10d

About The Position

The Case Analyst performs quality-control inspections of products manufactured by dental technicians and evaluates cases against prescription (Rx) specifications and quality standards. The role uses technical knowledge to determine restoration functionality, identify and resolve product issues, evaluate remake cases, and communicate findings to managers and supervisors. The Case Analyst also coordinates communication and workflow between dental technicians and managers, trains technicians, and provides backup support for quality-control and digital-order processing functions.

Requirements

High school diploma or equivalent.
Minimum of two years of dental experience.

Nice To Haves

Prior dental experience or background is a plus.

Responsibilities

Inspect products manufactured by dental technicians according to quality-control procedures and standards.
Thoroughly evaluate each case to ensure the product meets Rx specifications.
Act as a liaison between dental technicians and managers, communicating promptly with colleagues, technicians, and managers.
Communicate with supervisors, quality-control personnel, and technicians about work quality, standards, turnaround time, deadlines, and workflow.
Provide constructive feedback to dental technicians about their work quality.
Support technician productivity and work quality through problem-solving, motivation, and assistance.
Seek advice and input from the manager when needed.
Understand file trees and send and receive files to and from specified labs as directed.
Train technicians.
Perform other related duties and projects as business needs require and management directs.
Determine the functionality of restoration types for products.
Identify possible defects, assist with technicians’ inquiries, and contact Technical Advisors when needed.
Evaluate remake cases, identify root causes, and communicate results to the Manager and Supervisor.
Identify and resolve undercut and draw issues.
Adjust and reevaluate bite and clearance issues.
Provide backup for Quality Control Technicians and assess Digital Order processors’ forwarding of cases to the correct division.