Case Aide

Hamilton Madison House•New York, NY

8d•$26 - $27•Onsite

About The Position

Hamilton-Madison House’s Caregiver Services Program serves informal/unpaid caregivers of older adults and their loved ones in Manhattan's community districts 1-7. The program offers supportive counseling, information and assistance with benefits/entitlements, support groups, and caregiver training. It also conducts outreach and provides limited respite and supplemental assistance services. The Case Aide, under the direction of the Program Director, supports Care Managers and program operations by assisting with documentation, client follow-up, service coordination, and administrative tasks. This role is crucial for ensuring timely, accurate, and compliant service delivery, supporting caregivers, and maintaining program records.

Requirements

Strong commitment to the mission of the Caregiver Services Program
Nonjudgmental, socially perceptive, empathetic, and a good listener
Strong organizational skills and attention to detail
Ability to manage multiple tasks and meet deadlines
Ability to communicate effectively with diverse populations
Professional demeanor and ability to handle sensitive situations
Strong written and verbal communication skills
Basic computer skills, including Microsoft Office
Ability to work collaboratively with staff and community partners
Understanding and appreciation of the role of race, religion, ethnicity, sexual preference and individual values as it relates to serving clients and their families.
Commitment to diversity and ability to work with diverse population of seniors, clients, volunteers and staff

Nice To Haves

Associate or bachelor’s degree preferred
Experience in social services, community programs, or administrative support preferred
Proficiency in English and at least one additional language preferred (Cantonese, Spanish, or other languages)

Responsibilities

Assist Care Managers in applying for Entitlements and Benefits for Caregiver and Care receiver.
Assist Care Managers with data entry and maintenance of client records in the NYC Aging client tracking system.
Upload and organize required documentation, including consent forms, assessments, and service records.
Review files for completeness and follow up on missing or incomplete documentation.
Conduct routine outreach calls to caregivers, including appointment reminders and follow-up on referrals and services.
Document all client contacts and follow-ups in case notes in accordance with program standards.
Assist with scheduling appointments, home visits, and service coordination activities.
Provide basic information and assistance to caregivers regarding available services and resources.
Support Care Managers with coordination of respite and supplemental services, including communication with vendors and providers.
Maintain updated resource lists and referral information.
Assist with quality assurance activities.
Support program activities such as caregiver surveys, outreach follow-ups, and data collection.
Work with program staff to ensure services are delivered in a timely and organized manner.
Other duties as determined by Director and required by funding sources.