Case Aide - PRN/ NSES

The Montgomery County Coalition for the Homeless•Rockville, MD

1d•Onsite

About The Position

Monitors the overall conduct and behavior of residents in HBCAC, assisting in meeting their basic needs. This position is a PRN role for our job fair on May 7th from 12:00 PM - 4:00 PM.

Requirements

High school graduate or GED.
Minimum 6 to 12 months related experience. Will consider combination of qualifications equal to educational and work experience.
Knowledge of basic Microsoft Office (Word, Excel, and Outlook).
Successful candidates must pass a pre-employment criminal background check.
Strong problem-solving skills in dealing with client disputes as well as medical and behavioral challenges.
Knowledge and experience in administering CPR and minor first aid.
Good driving record preferred.
Their own vehicle.
Ability to establish and maintain positive working relationships.
Ability to maintain professional boundaries.
Must be able to commit to a minimum of two shifts per week and arrive promptly for your shift.
Excellent verbal and written communication.
Organized, reliable, motivated and able to engage challenging clients.

Responsibilities

Represent MCCH in the community, by the agency’s mission and vision.
Ensures that residents are safe and secure from internal and external elements.
Ensures that residents have all their basic supplies and needs, such as toiletries, laundry detergent, etc.
Supervises housekeeping chores done by residents to ensure the cleanliness and safety of the house.
Registers new residents into the facility
Provides a “listening” ear for residents.
Maintain an attitude of respect for residents of the winter shelter.
Maintains accurate record-keeping through the documentation of all important and relevant incidents and briefs next staff at shift change.
Monitors the conduct and behavior of residents, reporting any unusual and critical incidents to the Case Aide Supervisor, Operations Manager, and Program Director.
Provides emergency intervention in response to hostile situations and crises.
Monitors the medication of residents
Support winter shelter program operations.
Provides transportation services for residents in situations where the case manager is unavailable.
Attends and participates in the monthly staff meeting and mandatory trainings.
Performs other duties as assigned.