Case Aide

One Hope United•Effingham, IL

10d

About The Position

Under the assigned supervisor, the Case Aide supports Intensive Placement Stabilization (IPS) case managers and clinicians with administrative tasks and preparation and maintenance of client case files. The role helps ensure that client digital tracking, files, and paperwork are aligned with care plans and Department of Children and Family Services (DCFS) contractual obligations. Case Aides support intake procedures, internal and external Continuous Quality Improvement (CQI), Council on Accreditation (COA), and DCFS contract reviews. They may perform tasks independently or under a supervisor’s direction and are expected to participate in cross-functional teams, training, and performance improvement initiatives. The position provides customer service to parents, foster caregivers, referring agencies, and team members; supports client data and file maintenance; and assists with creating files and paperwork for client meetings. Work takes place in varied residential environments and involves automobile travel, potentially including overnight travel. The employee may encounter unpredictable clients and changing weather conditions.

Requirements

One year of administrative assistant experience, or an equivalent combination of education or experience.
Excellent written and verbal communication skills.
Proficient computer skills in a Microsoft Windows environment and the ability to learn additional software applications as needed.
Ability to interpret written, oral, diagram, or schedule-form instructions.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and communicate clearly, including speaking effectively before groups or individuals.
Ability to exercise discretion and maintain confidentiality.
Strong organization and flexibility, with the ability to manage multiple projects or priorities and tight deadlines.
Intermediate data-entry skills.
Patience and respect when working with children and families, sensitivity to cultural needs, and the ability to contribute positively to a team in a challenging environment.
Resourcefulness in researching issues, analyzing information, solving problems, and developing timely solutions with minimal supervision.
Reliable transportation, a valid driver's license, an acceptable driving record, and automobile insurance coverage meeting OHU requirements.
Ability to meet the physical demands of the position, including operating office equipment, occasionally moving items up to 50 pounds, entering and exiting vehicles or buildings without assistance, and frequent driving.

Nice To Haves

High school diploma or GED preferred.
Proficiency in Microsoft, Excel, and Adobe Office applications, or equivalent, preferred.
Parenting training appreciated but not required.

Responsibilities

Report to the Child Abuse Hotline as directed by the Mandated Reporter Act.
Provide customer service to parents, foster caregivers, referring case agencies, and other team members.
Conduct regional and statewide in-person and virtual team meetings with staff, referring agencies, and community partners.
Participate in agency management meetings and work groups.
Protect client confidentiality and ensure client data is secure.
Report exposure to communicable diseases.
Submit expense vouchers, renewed driver's licenses, and automobile insurance coverage by their due dates.
Support creation and maintenance of program information in Microsoft Teams and SharePoint.
Update client demographic and other data in the IPS database.
File IPS, Mentoring, and FPSS documents in client files weekly.
Direct paperwork to client files and archive files according to established storage procedures with AOA and the direct supervisor.
Create client files and paperwork packets for meetings conducted by IPS case managers and clinicians.
Assist IPS case managers and clinicians with administrative tasks and case file preparation and maintenance.
Participate in cross-functional teams, training, and performance improvement initiatives.

Benefits

Tuition assistance up to $2,500 per year.
Up to four weeks of paid vacation, up to six paid personal days, and up to five paid sick days annually.
Medical, dental, and vision options.
403(b) retirement plan.
Flexible spending accounts and health savings account.
Short-term disability options.
Agency-paid life insurance up to $50,000 based on salary.
Voluntary supplemental life insurance for employees, spouses, and children.
Voluntary legal plans.
Agency-paid long-term disability after one year of employment.
Career ladders, professional development, and promotion opportunities.
Free LCSW and LCPC supervision hours available in some locations.