Case Aide

Washington County•Government Center, MN

2d•Hybrid

About The Position

The Case Aide-Community Services helps clients to obtain and maintain eligibility for Economic Assistance programs and assists Eligibility Specialists complete some of the functions needed for case maintenance. The Case Aide-Community Services helps clients to obtain and maintain eligibility for social services and assists other professional staff in maintaining compliance with program requirements, and process financial transactions. Duties may vary depending on assigned program area.

Requirements

High School diploma (or equivalent)
Three years (full time equivalent) of employment in a general office support position in a professional office setting; or, completion of an office support certificate/degree program and two years (full time equivalent) of employment in a general office support position in a professional office setting.
Support and prioritize a welcoming and respectful workplace that fosters diversity and encourages contributions from all individuals
Provide inclusive and equitable service to all members of the community with dignity and respect
Demonstrate support for the County’s diversity, equity and inclusion program
Demonstrates knowledge of available resources and other economic support programs
Demonstrates knowledge of federal, state and county requirements, regulations and policies related to social services programs
Demonstrates skills in basic mathematics
Demonstrates ability to organize and coordinate job activities
Demonstrates ability to accurately and rapidly process detailed information

Nice To Haves

Paid work experience or training in support or administration of public assistance programs such as emergency assistance
Paid work experience providing customer service in a high volume setting
Paid work experience working with private and/or confidential client information
Associates degree or higher in behavioral sciences, human services, accounting, math or business

Responsibilities

Open and maintain client eligibility records
Review case records for completion
Interview clients to obtain and verify information
Perform statistical computations
Participate in the development of procedures for service operations
Identify procedural changes and communicate to affected staff
Develop and create spreadsheets and reports
Provide administrative support for advisory or community committees
Authorize, verify and process service payment of services
Code and reconcile payments
Coordinate billing for social services expenses
Establish records to ensure reimbursement of eligible funding
Work directly with healthcare companies, Medical Assistance program, and providers for payment of eligible expenses
Assist with budget process as requested
Perform other duties as assigned