CASE AIDE

McLeod County, MN•Glencoe Township, MN

8d•$21 - $31•Onsite

About The Position

This full-time position includes a comprehensive benefits package. Regular work hours are Monday through Friday, 8:00 AM to 4:30 PM. Duties listed are normal for this position and may include other duties as assigned. The position involves reviewing case records, completing and managing approvals, handling client intakes and referrals, making referrals to other units and community resources, performing clerical/technical functions, performing statistical operations, assisting with purchase of service contracts and SSIS services agreements, composing correspondence, constructing reports, and assisting social workers/case managers with administrative activities related to waiver case management services. Non-essential functions include performing job-related duties as assigned or apparent. The work is performed primarily in a standard office environment and may involve contacts with emotionally disturbed or hostile individuals. Physical requirements include desk work involving computer and telephone use, communicating effectively, reading screens, reaching for documents, grasping documents, standing, walking, repetitive motions, and lifting/carrying files up to 25 lbs. All positions are subject to a background check.

Requirements

Three (3) years of successful clerical experience and/or experience working with the public, or
Two (2) years of successful clerical experience in a social service/human services agency;
Two (2) years of experience as a community service aide or similar experience in a private non- profit agency or other public agency;
Two (2) years of study at an accredited two (2) or four (4) year college/university or similar institution, with emphasis in the behavioral sciences (at least 23 quarter credits or 16 semester credits)
Valid Minnesota driver’s license with proof of

Nice To Haves

Knowledge of interviewing techniques and skills in conducting interviews/intake
Knowledge of human behavior and ability to relate to individuals in an appropriate manner.
Knowledge of agency programs, operations, policies, and procedures
Knowledge of available community
Knowledge of basic mathematics
Ability to organize and prioritize
Ability to process detailed information accurately and rapidly.
Ability to use sound judgment in decision-making, use functional reasoning/apply rational judgment.
Ability to establish and maintain effective working relationships and work successfully in a team.
Ability to establish and maintain accurate and systematic
Ability to communicate effectively and good public relations

Responsibilities

Review case records for completion of required agency forms (case file reviews)
Complete, manage and update approval option providers/process.
Complete intake daily as assigned, take MnCHOICES referrals and other intake calls, explain intake process to Provide data privacy form and inform clients of the right to appeal and of other rights as needed.
Make appropriate referrals to the other HHS units and/or other community
Contact community resources as needed
Perform clerical/technical functions as assigned and related to social services team.
Perform statistical operations relevant to social service program
Assist the team in processing purchase of service contracts, SSIS services agreements and voucher and MMIS entry.
Compose correspondence and construct reports
Assist social workers/case managers with administrative activities related to waiver case management services.
Perform job related duties as assigned or apparent.