Case Aide

MercyFirst • Ozone Park, NY

2d • Hybrid

About The Position

MercyFirst is a not-for-profit human and social service agency that has been serving children and families in need since its founding in 1894. The Enhanced Family Foster Care (EFFC) program combines and replaces previous Family Foster Care (FFC) and Treatment Family Foster Care (TFFC) programs, recognizing that children in care have experienced trauma and their needs may change over time. The Case Aide will provide direct assistance to casework staff in delivering services to foster parents, birth parents, and foster children. This includes conducting field visits, supervising children within the office, and performing general office support work.

Requirements

• High School diploma or Associates Degree
• Minimum of 6 months of office and/or casework assistant/aide experience
• Type a minimum of 35 wpm
• Excellent communication skills (verbal and written)
• Proficiency in Microsoft Word and Outlook, some knowledge of Excel
• Ability to file documentation accurately
• Ability to track case information through paper records and data entry
• Ability to engage with clients
• Understanding and willingness to commit to the agency’s Mission, core values, Sanctuary Commitments and Diversity, Equity, Inclusion, and Belonging (DEIB)

Responsibilities

• Conduct home visits in accordance with mandates
• Assessments (initial home, parent/caretaker, child, familial interactions, Intimate Partner Violence, Mental Health, Trauma and Genogram)
• Document all contacts in appropriate computer systems within established timeframes
• Respond to emergencies as needed and/or directed
• Answering and directing phone calls
• Respond to Client requests for information
• Data Entry into multiple computer systems
• Maintain tracking systems of reports coming due and completed
• Mail distribution/processing
• Understanding and willingness to commit to the agency’s Mission, core values, Sanctuary Commitments and Diversity, Equity, Inclusion, and Belonging (DEIB)

Benefits

• A comprehensive health insurance package including medical, dental and vision plans for you and your family
• 403B retirement benefits
• Employer-paid life insurance and long-term disability insurance
• Generous paid time off (vacation, personal, sick, 12 paid holidays)
• Free employee assistance program through National EAP
• Insurance discounts for our staff and their families
• Trainings to support professional and personal development
• Employee wellness program
• Employee recognition activities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree