Case Aide (Bilingual)

Dynamic Service Solutions • Houston, TX

8d • Onsite

About The Position

The Case Aide is assigned to the case management department and assists with day-to-day tasks to ensure case management services are provided to children in a timely manner. The role requires familiarity with Office of Refugee Resettlement (ORR) policies and procedures for documenting and maintaining records of unaccompanied children. The Case Aide supports the safe and timely release of children, accurate recordkeeping, discharge preparation, program intake documentation, and communication with families and sponsors. The position is based in Houston, Texas, and requires bilingual English/Spanish proficiency. Work is mostly performed in an office setting, with occasional overnight travel, public speaking, and evening and weekend work.

Requirements

• Minimum GED or high school diploma, or an associate degree in Psychology, Sociology, Social Work, Clinical Counseling, Human Services, or another relevant behavioral science field.
• One to two years of experience working in a youth services field under the equivalent education/work experience qualification.
• Strong computer skills, including Microsoft Office, SharePoint, and OneDrive, and ability to learn new software.
• Ability to read, write, and converse proficiently in Spanish and translate written Spanish into English.
• Valid, active driver’s license and clean driving record.
• Bilingual English/Spanish.

Nice To Haves

• Case management experience with youth and children.

Responsibilities

• Assist in coordinating case management services, including the safe and timely release of unaccompanied children in accordance with ORR policy and procedures.
• Ensure documentation is completed accurately and on time as required by state and federal regulations, including recording services provided to youth in client records and required databases.
• Assist case management with preparing discharge packets and discharge documentation, and provide exit orientation to clients as part of discharge.
• Ensure youth are enrolled in the program’s internal intake system, UAC Portal, and that DHS/ORR placement documents are filed and uploaded to the software.
• Ensure weekly phone calls with youth’s family of origin, primary caregiver, or sponsor, and follow-up service calls 30 days after reunification and discharge.
• Assist management staff with routine or daily responsibilities as assigned to ensure program activities and operations adhere to legal guidelines and internal policies.

Benefits

• Competitive salary.
• Medical, dental, and vision benefits.
• Health Savings Account (HSA) and Dependent Care Flexible Spending Account (DCFSA).
• 401(k) retirement plan.
• Life and disability plans and other supplemental plans.
• Student loan assistance plan.
• Paid time off, holidays, and sick leave.
• Professional development opportunities and ongoing training.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree