Case Aide (Emergency Program) (6067)

THE SALVATION ARMY•Atlanta, GA

3d•$13 - $13•Onsite

About The Position

This position is responsible for providing daily supervision, monitoring, reporting, and technical support services to clients in a residential shelter environment. The Case Aide interviews and screens clients for eligibility to receive The Salvation Army’s residential assistance, maintains appropriate records, and communicates verbally and in writing with clinical and other professional staff regarding daily client activities. They also refer clients to other community service agencies when appropriate, perform crisis intervention counseling when needed, and work with individuals and groups to develop life management skills. The role facilitates an emotional and physical environment conducive to enhancing positive client morale and stabilization, and reports pertinent information to the Program Director.

Requirements

High school diploma or G.E.D.
Valid Driver’s License.
Ability to meet attendance requirements.
Ability to read, write, and communicate the English language.
One (1) years’ experience performing security or social service work is preferred.
Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.

Nice To Haves

One (1) years’ experience performing security or social service work.

Responsibilities

Screens applicants for social service assistance.
Documents pertinent information to include referrals, medical and psychological state, chemical or alcohol dependency, etc.
Assesses client’s lodging status and makes appropriate decision for services.
Determines if client has been prepaid by sponsor or credit.
Prepares resident roster and maintains resident property records.
Provides appropriate services within agency capabilities and referrals to other resources when necessary.
Prepares and distributes meal tickets, laundry tokens, towels, linens, clothing, and personal hygiene items.
Maintains accurate records of items dispensed.
Receives, receipts, and processes payments for rent and updates intake cards as needed.
Obtains client’s signature on necessary forms which includes house rules and regulations.
Prepares, tallies, and balances monies with receipts.
Drops the money in the safe.
Monitors the activities of the residents ensuring safety and compliance with house rules and regulations, this includes when in chapel, recreation, and at meals.
Checks the security of all windows and doors.
Monitors cameras and makes periodic rounds of entire facility.
Records any unique situations occurring on assigned shift.
Prepares incident reports.
Responds to emergencies in a calm manner and initiates appropriate corrective actions in accordance with established policies and procedures.
Provides crisis counseling, and assists clients in following their program plan.
Informs assigned Case Managers or Program Director of special problems, needs, etc.
Completes required paperwork representing client intake for the day.
Inputs data into the computer in order to maintain computer records and generate client lists.
Works with individuals and groups as needed to enhance social skills and the ability to enjoy and function within a group living situation.
Inspects program area daily.
Provides individual instruction or correction to clients regarding proper use of the facility as needed.
Reports damage or other maintenance needs to Program Director.
Periodically monitors bed assignments.
Wakes up clients at designated time and instructs them to collect their sheets.
Ensures that all residents are out of the facility by the designated time.
Distributes client luggage.
Maintains client and program records daily.
Submits required reports and statistics.
Prepares written incident reports.
Assists in serving client’s meals.
Provides necessary crisis intervention.
Ensures 24-hour monitoring of clients.
Serves as advocate for victims at the hospital or Police Department.
Drives a vehicle to transport victims to a shelter.