Case Administrator

TEKsystems•Los Angeles, CA

1d•$45 - $55•Hybrid

About The Position

The Dispute Resolution Services team handles the arbitration and mediation of disputes involving investors, brokerage firms, and their registered representatives. This role is crucial to upholding the integrity of our stock markets. The Case Administrator will be assigned a docket of cases, with responsibility to ensure that all case activities proceed timely and accurately. This is a hybrid role requiring 3 days per week in the Los Angeles office, with potential for 5 days per week planned in advance. The position also involves participating in a weekly rotation to support on-site arbitration hearings and being in the office once per month on the third Thursday.

Requirements

4+ years of legal experience - preferably with a Juris Doctor
Previous experience or strong interest in mediation/arbitration/negotiation
Excellent time management and people skills
Ability to multitask and be extremely organized
Experience handling multiple cases simultaneously and at a high volume (this person will have between 170-200 mediation cases)
Responsible for leading a team of 3
Extremely strong writing skills
Bachelor’s degree and 4 years of related experience or equivalent combination of education and experience; JD strongly preferred.
Expertise using a desktop computer with the full suite of electronic office applications and other office equipment.
Strong knowledge of electronic docket management programs and web-based Portal systems a plus.
Excellent customer service, interpersonal, and written and verbal communication skills required.
Must be highly organized and able to perform multiple tasks efficiently and accurately, in a fast-paced environment and under tight time constraints.
Must function effectively in a team environment and work with others to meet deadlines.
Strong work ethic, positive attitude, and professional demeanor.
Strong communication, time management, organizational and attention to detail skills.
Candidate must demonstrate discretion and sound judgment, due to the confidential nature of the work.
Strong leadership skills required.
Experience and demonstrated interest in arbitration or alternative dispute resolution (ADR), including arbitration, mediation, negotiation, or the security industry.
Candidates should show a genuine focus on ADR—this is not suited for someone who has only practiced law without specific interest or exposure to these areas.
Strong leadership skills are required.
The role manages a caseload of approximately 170–200 arbitration cases.
This position functions as a team lead, providing guidance and influence to a team of three.
The Case Administrator leads a support team consisting of: Case Coordinator (Legal Assistant), Senior Case Coordinator (Senior Legal Assistant), Case Specialist (Paralegal).
Responsible for drafting arbitration awards.
Requires strong writing skills with a high level of accuracy—published work must be error-free.
Must be communicative, collaborative, and comfortable working in an open, feedback-driven culture.

Nice To Haves

JD strongly preferred
Strong knowledge of electronic docket management programs and web-based Portal systems a plus.

Responsibilities

Manages assigned docket of cases, with responsibility to ensure that all case activities proceed timely and accurately. Utilizes the ODR Portal and internal docket management programs.
Analyzes assigned cases for accuracy and completeness, and anticipates and resolves issues that may arise during the course of the case.
Acts as liaison between parties and arbitrators to facilitate resolution of pre-hearing motions and requests.
Ensures that motions for the panel are addressed in a timely manner and monitors case-related reports to ensure compliance with deadlines and expectations.
Analyzes, summarizes and makes recommendations on administrative motions for decision by the Director, with limited assistance.
Advises panel as to procedural matters and provides guidance on FINRA's arbitration rules and procedures, with limited assistance.
Answers parties’ pre and post award inquiries orally and in writing.
Provides excellent customer service, and responds to customer complaints orally and in writing.
Attends hearings when necessary to observe arbitrators and fairness of the proceedings.
Drafts and serves awards in a timely manner, disposing of all issues submitted for resolution with limited assistance.
Closes cases by award in a timely manner and ensures that they are closed with financial accuracy.
Evaluates arbitrator performance.
Monitors post-award litigation.
Initiates disciplinary referrals.
Oversee the entire arbitration process across assigned cases.
Support and guide the team by answering questions and escalating case-related issues to management when needed.
Provide excellent customer service and procedural guidance (non-legal) to parties, counsel, and mediators.
Ensure smooth coordination and case progression across all stakeholders.