Case Administrator

J.B. Hunt Transport Services, Inc.•Phoenix, AZ

1d•$23 - $25•Hybrid

About The Position

The Case Administrator (Special Projects) is responsible for providing both direct and indirect support to youth, families, and staff within the Juvenile Probation Department. This position also contributes to department-wide initiatives by supporting special projects. A key component of the role includes serving as a Positive Growth Facilitator, primarily utilizing the Journey.do online platform to engage youth. The position may involve delivering youth programming within a secure care environment. About The Juvenile Probation Department: The Juvenile Probation Department of the Judicial Branch of Arizona in Maricopa County is dedicated to providing innovative and efficient juvenile justice services grounded in evidenced-based practices and research. These services improve the safety of our community, hold youth accountable through developmentally appropriate orientation, and ensure the public’s trust and confidence in the Judicial Branch. Join our Juvenile Probation Department in its mission to promote public safety through positive change as we connect youth to the community and provide opportunities that are delivered with fairness, dignity and respect.

Requirements

Associate degree in Criminal Justice, Social Services, Behavioral Sciences, or a related field OR Combined Education and Experience Qualifications: Prior probation or court-related experience may substitute for education on a year for year basis
Ability to pass a comprehensive background check.

Nice To Haves

Experience working with justice-involved youth and/or youth-based programs
Prior probation or court-related experience
Experience in case management and/or project maintenance
Knowledge of: The Criminal Justice System or the principals of Social Work
Knowledge of: Computer software including but not limited to word processing, spreadsheets, database applications, and Artificial Intelligence (AI)
Knowledge of: Positive Youth Development
Skill in: Working independently and in a team setting
Skill in: Interacting with and obtaining information from clients
Skill in: Oral and written communication
Skill in: Organization and time management
Skill in: Communication and problem solving
Ability to: Work in a secure care and community probation setting with staff, youth and their families
Ability to: Communicate effectively both orally and in writing with a wide variety of stakeholders
Ability to: Evaluate and process complex information and recommend appropriate action
Ability to: Work cooperatively and effectively in a team environment
Ability to: Work in a high-paced environment while meeting deadlines

Responsibilities

Provides direct support and case management for special project implementation and department-wide rollouts
Proficiency in the Journey.do platform to assist youth, families and staff with platform application as well as technical issues
Provides one-on-one and group programming support of Journey.do learning modules in a secure care setting
Completes Growth and Transition Plans for juveniles
Handles inquiries from the community and stakeholders
Assists in training both detention and probation staff on the Journey.do platform
Assists in the Internship and Volunteer Program by mentoring intern cohorts and fostering an educational work environment
Attends, conducts, and participates in program presentations, monthly meetings, and staffing of cases
Coordinates with Juvenile Probation Officers and community organizations for special project initiatives
Maintains accurate and thorough documentation regarding contacts with youth, families, probation officers, internal providers, and community providers
Assists with data collection as directed, including daily contacts, activities, internal audits, external audits, and bi-annual data collections