Case Administrator

Sun Life•Hartford, CT

9d•Onsite

About The Position

In this position, you will be a member of the Group Benefits Claims Shared Services team working on short term disability claims, with a specific focus on claim setup. This position will primarily be a production role, requiring the ability to regularly manage a high volume of tasks, adjust priorities when necessary based on the impact to our clients and effectively manage time. The primary objectives of this position will be to: Review new and existing claim documentation, create claim files, and follow up for missing information. Provide support to Case Managers by completing a variety of administrative tasks surrounding the adjudication of claims.

Requirements

Proficiency with Windows and Microsoft applications (MS Excel, MS Word)
Good communication (oral and written) skills
Excellent time management skill is required
Ability to work in a fast paced, high volume and deadline driven environment
Ability to work with a diverse range of people
Ability to work and solve problems independently
Must have a strong working knowledge of systems applications, and be comfortable using computers
Should be results oriented, be able learn quickly and make sound decisions after appropriate training
Ability to work independently or part of a team

Nice To Haves

Bachelor’s Degree, preferred

Responsibilities

Review new Short Term Disability (STD) documents
Manages the special handling policies
Participate in department initiatives and projects as needed
Provide support to other teams in Shared Services
Serve as an SME for new hires
Set up new STD claims in Ultera, CHESS and GCS claim systems.
Participate in training other team members as needed
Provide input and recommendations and analysis to Management on business process