CAS Clinical Service Mgr
About The Position
The CAS Clinical Service Manager collaborates with key stakeholders to coordinate, develop, and execute regional clinical strategies that support short- and long-term business objectives for ablation solutions. The role drives execution of CAS initiatives and manages, develops, and motivates clinical support employees to provide patient care, physician and advanced healthcare practitioner support, and technical expertise in hospitals and other care settings. The position requires up to 50% travel within the assigned territory. The manager leads regional clinical support programs, aligns staffing and resources with business priorities, and works with sales and other stakeholders to expand ablation solutions and improve customer engagement. The role also manages and develops Clinical Specialists, supports sales objectives and customer relationships, represents Medtronic during ablation procedures, addresses technical inquiries, and partners with education resources to train field personnel, physicians, hospital personnel, and office staff.
Requirements
- Bachelor’s degree and 5 years of relevant experience, or an advanced degree and 3 years of relevant experience.
- For baccalaureate degrees earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
- Ability to travel up to 50% within the dedicated territory.
Nice To Haves
- Experience in Electrophysiology, such as sales or clinical experience.
- Management experience in sales, clinical work, or training.
Responsibilities
- Lead regional clinical support activities and programs to optimize resources, deliver customer value, and provide clinical guidance.
- Partner with the sales team on clinical support initiatives and conduct periodic business reviews assessing the value of Medtronic ablation clinical support to customers.
- Work with regional leadership to align resources with business priorities and clinical support demands.
- Drive changes that strengthen EP acumen, understanding and implementation of expanded EP ablation solutions, and customer engagement.
- Collaborate with sales and other stakeholders to execute strategies for ablation solution expansion.
- Provide feedback and coaching to direct reports, conduct performance reviews, and implement corrective actions when necessary.
- Lead regional Clinical Specialists in executing goals and objectives; support goal setting, performance reviews, and individual development plans.
- Recruit and hire Clinical Specialists and maintain a strong, diverse talent bench.
- Understand national, regional, and territory sales objectives and partner with account managers and the CAS Regional Manager to achieve or exceed goals.
- Represent Medtronic CAS to physicians and support staff regarding CAS products, service, and support.
- Promote the safe and effective use of Medtronic CAS products and related procedures.
- Manage business disciplines including sales support, MPX reports, credentialing, expenses, data privacy, and warranty credits.
- Ensure efficient and effective use of inventory, expenses, and assets.
- Represent Medtronic CAS during ablation procedures by providing clinical guidance, technical assistance, and customer engagement.
- Research and help resolve technical inquiries and customer or team problems.
- Partner with the education team and internal resources to facilitate and lead training for new and experienced field personnel.
- Educate and train physicians, hospital personnel, and office staff on CAS products and procedures through individual sessions, in-service programs, seminars, and/or outside symposiums.
- Provide training and resources that help hospital staff train their own personnel.
Benefits
- Competitive salary and flexible benefits package.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Health Savings Account.
- Healthcare Flexible Spending Account.
- Life insurance.
- Long-term disability leave.
- Dependent daycare spending account.
- Tuition assistance/reimbursement.
- Global well-being program (Simple Steps).
- Incentive plans.
- 401(k) plan with employer contribution and match.
- Short-term disability.
- Paid time off.
- Paid holidays.
- Employee Stock Purchase Plan.
- Employee Assistance Program.
- Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
- Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
