CAS Clinical Service Mgr
About The Position
The CAS Clinical Service Manager leads regional clinical support activities and programs related to ablation solutions, coordinating with key stakeholders to deliver short- and long-term business objectives. The role drives CAS initiatives and regional goals while managing, developing, and motivating clinical support employees to provide patient care, physician and advanced healthcare professional support, and technical expertise in hospitals and other care settings. The position requires up to 50% travel within the assigned territory. The manager partners with sales and regional leadership to align clinical resources with business priorities, assess the value of clinical support, and expand electrophysiology ablation solutions and customer engagement. Responsibilities also include managing and developing Clinical Specialists, supporting sales goals and customers, representing Medtronic during ablation procedures, resolving technical inquiries, overseeing business operations, and coordinating education and training for field personnel, physicians, hospital staff, and office staff.
Requirements
- Bachelor’s degree and 5 years of relevant experience, or an advanced degree and 3 years of relevant experience.
- For degrees earned outside the United States, a baccalaureate degree must satisfy the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).
- Up to 50% travel within the assigned territory.
- Roles below Principal level require unrestricted U.S. work authorization at the time of hire and throughout employment.
Nice To Haves
- Experience in electrophysiology, such as sales or clinical experience.
- Management experience in sales, clinical work, training, or a related area.
Responsibilities
- Lead regional clinical support activities and programs to optimize resources, deliver customer value, and provide clinical guidance.
- Partner with the sales team on clinical support initiatives and periodic business reviews that demonstrate the value of Medtronic ablation clinical support.
- Align clinical support resources with regional business priorities and customer demand.
- Drive initiatives to strengthen electrophysiology expertise, expand implementation of EP ablation solutions, and improve customer engagement.
- Coordinate with sales and other stakeholders to execute strategies for ablation solution business objectives.
- Provide feedback and coaching to direct reports, conduct performance reviews, and implement corrective actions when needed.
- Lead regional Clinical Specialists in executing goals and objectives; assist with goal setting, performance reviews, and individual development plans.
- Recruit and hire Clinical Specialists and maintain a strong, diverse candidate bench.
- Partner with account managers and the CAS Regional Manager to achieve or exceed sales objectives.
- Represent Medtronic CAS products, services, and support to physicians and support staff; promote safe and effective product and procedure use.
- Manage business disciplines including sales support, MPX reports, credentialing, expense management, data privacy, and warranty credits.
- Ensure efficient and effective use of inventory, expenses, and assets.
- Represent Medtronic CAS during ablation procedures by providing clinical guidance, technical assistance, and customer engagement.
- Research customer and team technical inquiries and support resolution of questions or problems.
- Partner with education teams and internal resources to train new and tenured field personnel.
- Educate and train physicians, hospital personnel, and office staff on CAS products and procedures through individual training, in-service programs, seminars, and symposia.
- Provide hospital staff with training and resources to enable them to train their own personnel.
Benefits
- Competitive salary and flexible benefits package.
- Health, dental, and vision insurance for eligible regular employees working 20 or more hours per week.
- Health Savings Account and Healthcare Flexible Spending Account for eligible regular employees working 20 or more hours per week.
- Life insurance and long-term disability leave for eligible regular employees working 20 or more hours per week.
- Dependent daycare spending account and tuition assistance or reimbursement for eligible regular employees working 20 or more hours per week.
- Simple Steps global well-being program for eligible regular employees working 20 or more hours per week.
- Incentive plans for regular employees.
- 401(k) plan with employer contribution and match for regular employees.
- Short-term disability, paid time off, and paid holidays for regular employees.
- Employee Stock Purchase Plan and Employee Assistance Program for regular employees.
- Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
- Capital Accumulation Plan for Vice Presidents and above or subject to IRS earning minimums.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
