Cartage, Warehouse, and TCI Supervisor

Expeditors•Aurora, CO

11d•Onsite

About The Position

Expeditors is a global supply chain management company that provides customized solutions and integrated information systems for international trade. The company emphasizes professionalism, leadership, and a customer service-based approach. With over 18,000 employees across more than 300 locations worldwide, Expeditors fosters a culture of internal promotion and offers a unique compensation program. This role is expected to ensure the smooth operation of Cartage, Warehouse, and Transcon Inbound (TCI) departments while adhering to Expeditors' rules, regulations, and prioritizing safety. The supervisor will collaborate with agents and third parties, identify and address operational inconsistencies, maintain warehouse appearance, verify documentation, and manage cargo handling. Key responsibilities include overseeing warehouse staffing, ensuring operational coverage with certified staff, onboarding new employees, directing employee versatility through cross-training, performing cycle counts and inventory management, overseeing receiving, shipping, and container positioning, and improving safety, quality, delivery, and cost through continuous improvement methods. The role also involves managing compliance with facility certifications and government policies, participating in customer onboarding, and operating warehouse equipment like forklifts. For Pick-up & Delivery & Team Operations (Cartage), the supervisor will support district pick-up and delivery operations, proactively communicate with product teams, and serve as a liaison between product, warehouse, and cartage providers. A daily focus on meeting established KPIs for on-time pick-up and delivery is crucial. The supervisor will monitor activity dashboards, manage and resolve service exceptions, prepare periodic reports, manage diversion to outside carriers, assist in developing new strategies for service quality and program growth, document and communicate accessorial charges, minimize costs, improve operational efficiency, coordinate with the warehouse team, and serve as an escalation path for local pick-up and delivery challenges. The role also involves being a role model for cultural attributes, performing supervisor duties like check-ins and reviews, and acting as a coach and mentor to develop the cartage team. For Dedicated Fleet Operations (Cartage), the supervisor will work with service providers to ensure efficient equipment and driver usage, monitor and assist in controlling variable costs, ensure proper coding and reporting of delays and exceptions, approve rate audits and payables, review financial data, conduct root cause analysis on service failures, develop corrective actions, provide costing and price support, and conduct quarterly service provider evaluations. For Transcon Inbound (TCI), the supervisor will ensure all departmental actions comply with Expeditors Operational Process Standards, manage department workload and allocate resources to exceed expectations, maintain timely internal and external communication, preserve data through accurate system updates, provide operational reports, manage status reports and databases, manage department finances and timely billing, develop relationships with external entities, serve as a first-level escalation point, provide warehouse staff with necessary documents, administer employee evaluations, and create development plans. The supervisor will also support the manager in building vendor relationships, evaluating vendors, and promoting market solutions. Supervisory expectations include meeting with the department manager, supporting the manager in financial matters such as maintaining accounts payment within 30 days, ensuring company credit procedures are followed, managing accounts payable, and resolving intercompany accounting discrepancies. In Sales/Retention support, the supervisor will proactively provide pricing alternatives, routing solutions, and technical assistance, respond to RFPs and quotations, participate in new business transitions, and conduct retention calls and customer reviews. In People management, the supervisor will identify and develop a No. 2 person, allocate workloads to ensure smooth operations during peak times or staff absence, ensure team training standards are met, support the manager in staff appraisals, ensure all staff have job descriptions and development plans, and contribute to effective department meetings. In Systems management, the supervisor will ensure the department utilizes all system tools effectively, be open to implementing new system changes, and suggest system/process improvements. The supervisor will also set the tone for the department's culture by proactively promoting the company's 10 cultural attributes.

Requirements

2 years of industry specific qualification (country specific)
Proven supervisory attitude
Good market and product knowledge
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Good computer skills (Excel, Word)
Compliance/Industry certifications required to perform expected duties obtained and maintained (DG, LATAM, Compliance, IATA/FIATA, etc.)
Intimate understanding of Export Compliance

Responsibilities

Ensure all vendor safety practices are adhered to, instruct others of proper safety practices and advise supervisor of abuses
Collaborate closely with agents and 3rd party to ensure smooth daily and weekly operations
Identify and address any inconsistencies in the plan, and communicating these issues directly with the manager
Maintain the level of appearance of the warehouse expected by the Expeditors culture
Check for and verify all documentation while completing required processes accurately and efficiently
Unload and load cargo in a safely, accurately and efficiently
Arrange for the transfer of cargo using radio, telephone and computer communication
Perform or oversee all aspects of warehouse staffing, includes permanent and contingent staff
Lead team in warehouse excellence
Ensure coverage of operations with staff who have the appropriate certifications
Onboard newly hired staff
Direct employee versatility (cross training)
Responsible for updating and entering event codes when necessary
Conducting cycle counts, physical inventories and the overall accuracy of the inventory stored within the facility
Oversee all receiving, shipping, container positioning, and inventory activities following operational standards (OPS) and KPI expectations
Improve safety, quality, delivery and cost through continuous improvement methods
Maintain compliance to all facility certification requirements and government policies
Participate in quoting, transitioning, and onboarding new customers
Manage, prevent, and resolve inventory, over/short/damage, process and customer exceptions
Operate forklifts and other warehouse equipment in the process of moving products safely
Support pick-up & delivery operations within the district
Proactively communicates with product
Serves as the liaison between product, warehouse, and cartage providers
Daily focus on meeting established KPI for the district cartage program including (95%+ on time pick up & delivery) and the program’s
Monitors activity dashboard and systems through the day
Manages service exceptions and resolves them in a timely manner
Prepares periodic reports and presents such reports to management
Manages process of diversion to outside carriers as needed
Assist in developing new strategies for maintaining or improving quality-of-service, growing the cartage program, and ensuring internal and external success
Manages process for documenting and communicating accessorial charges
Focus on minimizing cost and improving operational efficiency
Coordinates daily activities with warehouse team
Serves as an escalation path for operations when local PU/D challenges arise and communicate resolutions
Be a role model of our cultural attributes for all employees
Perform supervisor duties required for leading a team such as check-ins, reviews, administrative tasks
Be a coach, mentor, positive influence, and welcoming resource to help develop the cartage team
Constantly contributes new ideas and challenges the team to do the same, driving the growth and continuous improvement of the cartage program
Works with service providers to ensure efficient usage of equipment and drivers
Monitors and assists service provider, branch, and associated parties in the control of variable cost
Responsible for proper coding and reporting of delays and exceptions
Rate audits & payables approval
Review financial data as requested
Root cause analysis on service failures and develop corrective action as necessary
Provide costing and price support to products
Conduct quarterly service provider evaluations in support of the Service Provider Management Program
Ensure all action taken by the Transcon department is completed within the guidelines set by Expeditors Operational Process Standards
Consistently manage the department workload throughout the day and allocate the necessary resources to ensure expectations are being exceeded at all levels/functions
Maintain timely communication (internal/external) through all medians for the department per Expeditors communication standards
Preserve data through timely and accurate system updates and provide operational reports to customers
Manage status reports, monitors and databases per roll specific expectations
Manage all aspects of the department finances accurately and timely billing
Manage and develop relationships with external entities through problem resolution, rate negotiations, strategic planning, evaluations and SPA management
Serve as the first level of escalation between Expeditors and its customers, vendors, and other groups within Expeditors
Provide warehouse staff with necessary documents and information needed to receive and ship the orders as efficiently as possible to ensure customer expectations are met
Administer consistent employee evaluations and create development plans for department personnel’s future progress within Expeditors
Support the manager in building and maintaining strong relationships with vendors (airlines, trucking companies, and others)
Work to be our vendors lowest cost customer promoting market solutions
Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvement with corrective action plans where needed
Meet weekly or more if required with the department manager
Support the manager as required and applicable in financial areas
Proactively work to maintain accounts payment within 30 days
Ensure company credit procedures are followed and utilized effectively
Manage accounts payable to vendors (airlines, truckers etc.) utilizing BNP
Manage intercompany accounting discrepancies via AJAX report
Pro-actively provide pricing alternatives, routing solutions and technical assistance to clients through internal sales both regional and global
Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer
Take an active role in the transition of new business/ updates to existing business
Participate to retention calls and complete customer reviews and with your regular customers to document in the CRS
Identify with manager, develop, and mentor your No. 2
Allocate workloads within team to ensure smooth operations during peak activity or staff absence
Ensure team meets company standards of 52 hours training per year per employee
Ensure that the new hires complete company’s mandatory training within the first 6 months
Support the manager where needed
Participate to staff appraisals, and at a minimum once per year per employee
Ensure all staff and positions have job descriptions, clear expectations and are working with structured development plans
Contribute to the effective weekly department meetings with team
Review department goals and business plan periodically with team to ensure buy-in and accountability
Ensure department is using all system tools to their greatest advantage based on your department size and organization
Be open to implementing new system changes and enhancements into your department
Be involved and suggest system/process improvements
Set the tone of this environment within your department
Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Benefits

Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
Holidays (10)
Flexible Days (2)
Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchase Plan (ESPP)
Medical, Prescription Drug, Dental & Vision Coverage
Health Savings Account (HSA)
Life and Disability Insurance
Paid Parental Leave (additional eligibility criteria)
Dependent Care Flexible Spending Account (DC FSA)
Commuter Benefit
Employee Assistance Program (EAP)
Learning & Development Program
Educational Assistance and Reimbursement