Carrier Representative

Family Branding • Toledo, OH

3d • Onsite

About The Position

The Carrier Representative is responsible for ensuring assigned freight is executed, building lasting carrier relationships, and overseeing daily shipment activities while ensuring a high level of customer service to continuously exceed our customers’ expectations. The Carrier Representative reports to the Operations Manager.

Requirements

• Strong work ethic with a sense of urgency; able to work in a fast-paced work environment with quickly changing priorities.
• Works proactively and independently, with the ability to take initiative.
• Outstanding organizational skills and attention to detail.
• Excellent verbal and written communication skills.
• Excellent interpersonal skills with good negotiation tactics.
• Willingness to learn new information and apply knowledge to job responsibilities.

Nice To Haves

• Bachelors’ degree preferred.
• Previous sales experience preferred.
• Truck brokerage knowledge preferred.

Responsibilities

• Identify carriers for available freight and negotiate competitive rates.
• Build and maintain strong carrier relationships.
• Answer inbound and make outbound calls to ensure outstanding customer service.
• Drive operational excellence to both customer and carriers.
• Manage daily load activities, resolving issues to ensure on time pick-up and delivery
• Proactively resolve problems that may arise while a load is in transit.
• Grow business with current carriers in alignment with account growth strategy plans.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level