Carrier Services Representative

TA Dispatch•Mansfield, TX

3d•Onsite

About The Position

The Carrier Services Representative is responsible for managing the carrier setup, maintenance and assigning process in TMS. This role serves as a key liaison between carriers and internal operations teams to support successful load execution and customer satisfaction.

Requirements

High school diploma or equivalent required
Proficiency in Transportation Management Systems (TMS)
Proficiency in Microsoft Office (Excel, Outlook, Word)
Strong multitasking, problem-solving, and decision-making skills
Strong attention to detail
Accountability and follow-through
Team-focused mindset
Strong time management and organizational skills
Effective communicator with a proactive approach

Nice To Haves

Associate’s or Bachelor’s degree in Logistics, Supply Chain, Business, or related field preferred
1–3 years of experience in logistics, freight brokerage, or transportation preferred but not required
Working knowledge of FMCSA regulations and carrier compliance requirements preferred

Responsibilities

Manage carrier setup, onboarding, and maintenance within the Transportation Management System (TMS).
Verify carrier compliance including insurance, safety ratings, contracts, and regulatory documentation.
Serve as liaison between carriers and internal operations teams to support successful load execution.
Proactively identify and resolve service issues to ensure customer satisfaction.
Maintain accurate and up-to-date records in TMS and internal systems while ensuring adherence to company policies and FMCSA regulations.