Carrier Representative
About The Position
As a Carrier Representative you will connect the world through technology and innovation. C.H. Robinson plays a critical role in keeping customer freight moving, and in this role, you will directly impact shipment execution, carrier partnerships, and business growth across our transportation network. In this role, you will build and strengthen relationships with carriers, coordinate the movement of freight, negotiate rates, and solve transportation challenges to ensure loads are delivered on time and efficiently. You'll thrive in a fast-paced environment where every day brings new opportunities to make decisions, drive results, and see the impact of your work. If you're motivated by relationship-building, problem-solving, and career growth, apply today and help keep global supply chains moving.
Requirements
- High School diploma or GED
Nice To Haves
- Bachelor’s degree from an accredited college or university
- Proficient in Microsoft Office Suite programs
- Ability to persuade, motivate, negotiate, and influence others
- Ability to thrive under deadlines and work in a team environment, while also delivering independent results
- Strong prioritization skills, multi-tasking skills, and works with a sense of urgency
- Values a diverse and inclusive work environment
Responsibilities
- Ensures assigned and open-board freight moves in accordance with customer expectation by matching capacity to shipments.
- Focuses on acquiring and growing auto-assigned loads to build their business.
- May be directed to work on specific freight.
- Provides day to day problem resolution; identifies issues, seeks input from others to help determine the best course of action and implements solutions.
- Works closely with internal partners (account management, operations or leadership) on shipment updates, problem resolution and/or operational execution.
- Secures capacity on a shipment by shipment basis by calling carriers, taking inbound calls based on interest generated from load boards, negotiating rates, and making buying decisions.
- Ensures capacity meets specific load requirements.
- Utilizes internal pricing tools to purchase capacity within cost parameters and at market rates.
- Engages internal resources for help interpreting carrier analytics and leveraging other tools to guide informed buying decisions.
- May manage an existing carrier or lane within a certain geography.
- Develops new carrier relationships by researching carriers in the marketplace, generating leads, calling potential carriers, initiating contact with key stakeholders and qualifying the account.
- Maintains and grows relationships with existing carrier accounts through regular phone calls, emails and/or face to face visits to build a carrier base.
- Based upon carrier needs, may participate in carrier account reviews with more senior level employees and/or leadership asks questions to understand current and future business needs, discusses recent wins/losses and identifies opportunities for additional business.
- Establishes contacts and builds relationships to form an internal network of resources.
- Drives the automation of carrier activities (automation compliance) in accordance with company strategy.
- If needed, engages internal SMEs to partner with in selling CHR's automation products and services.
- Ensures quality expectations are met on all assigned business.
- Complies with expectations as defined in internal trading rules.
- Other duties or responsibilities as assigned according to the team and/or country specific requirements.
Benefits
- Three medical plans which include Prescription drug coverage
- Enhanced Fertility benefits
- Flexible Spending Accounts
- Health Savings Account (including employer contribution)
- Dental and Vision
- Basic and Supplemental Life Insurance
- Short-Term and Long-Term Disability
- Paid observed holidays
- 2 paid floating holidays for U.S. hourly employees
- Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
- Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
- Paid parental leave
- Paid time off to volunteer in your community
- Charitable Giving Match Program
- 401(k) with 6% company matching
- Employee Stock Purchase Plan
- Plus a broad range of career development, networking, and team-building opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
