Carrier Operations Representative

Fort Freight•Roosevelt Park, MI

1d•Onsite

About The Position

The Carrier Operations Trainee will support the Carrier Sales team through shipment tracking and tracing, carrier communication, load coverage assistance, and operational support. This role is designed as a developmental position that provides hands-on training in operations, carrier sales, and relationship management within the logistics brokerage industry. The Trainee will work closely with their assigned Carrier Sales Representative to develop industry knowledge & experience, with the opportunity to advance into a sales role.

Requirements

Strong communication and interpersonal skills
Positive attitude and willingness to learn.
Ability to work in a fast-paced environment and manage multiple priorities
Creative problem-solving skills
Detail-oriented with strong organizational and problem-solving abilities
Strong work ethic, effective organizational skills, and adaptability
Deliver independent results while also demonstrating the ability to work in a team environment
High School diploma or equivalent

Nice To Haves

Customer service, sales, or logistics experience is preferred but not required

Responsibilities

Support the assigned Carrier Sales Representative with daily operational and carrier management activities & help manage their portfolio of carriers
Monitor and track active shipments to provide accurate and timely updates to internal teams
Maintain accurate shipment and carrier information within the company system
Assist in resolving any service and shipment-related issues in a timely and professional manner.
Assist in coverage of loads by sourcing, communicating with, and booking qualified carriers (lead generation, cold calling, and referrals).
Build strong relationships with trucking company key contacts (i.e., owner operators, dispatchers, and drivers).
Maintain constant contact with carriers to secure additional truck capacity and manage existing business agreements.
Provide exceptional service to carriers and customers.
Other duties as assigned