Carrier Operations Specialist

Automated Logistics Systems • Grand Rapids, MI

6d

About The Position

We are seeking a highly motivated Carrier Operations Specialist to support our Carrier Sales team in executing and managing freight operations. This role plays a critical part in ensuring every load is set up for success through strong communication, carrier verification, and proactive problem-solving. You will work closely with Carrier Sales Representatives, carriers, and internal teams to drive efficiency, maintain relationships, and ensure seamless load execution.

Requirements

• Experience in logistics, transportation, or freight brokerage preferred
• Strong communication and relationship-building skills
• Ability to thrive in a fast-paced, high-volume environment
• Detail-oriented with strong organizational skills
• Comfortable working with KPIs and performance metrics
• Proactive problem-solver with a sense of urgency
• Competitive, team-oriented mindset
• Strong work ethic and accountability
• Ability to multitask and prioritize effectively
• Willingness to learn and grow within a brokerage environment

Responsibilities

• Verify all carriers and drivers prior to dispatch to ensure load success
• Confirm driver details including name, phone number, truck/trailer information, and location
• Ensure all carriers are properly set up and compliant with tracking requirements (e.g., Macropoint)
• Validate driver expectations for pickup, transit updates, and delivery milestones
• Achieve 100% order and carrier verification for assigned loads
• Proactively communicate with drivers prior to pickup to confirm load details
• Serve as a key point of contact between carriers, Carrier Sales, and Account Management
• Ensure carriers have received and acknowledged rate confirmations
• Maintain accurate and timely updates in internal systems
• Manage and resolve issues at the lowest level possible
• Communicate and escalate load-related challenges when necessary
• Identify and address sub-par carrier performance
• Build and maintain strong relationships with carriers, dispatchers, and drivers
• Negotiate accessorial charges and support cost control initiatives
• Develop a network of reliable carriers to support ongoing operations
• Assist Carrier Sales Representatives with booking loads
• Source and communicate carrier options
• Negotiate competitive rates and contribute to cost-saving initiatives
• Utilize internal and external tools to identify capacity and optimize pricing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed