Carrier Login Specialist

Cross Insurance • Bangor, ME

1d

About The Position

The Cross Family of Agencies is seeking a Carrier Login Specialist to support and work in conjunction with the licensing and contracting team. This role is responsible for establishing user credentials with various carriers for agent/account managers to access carrier portals. The specialist will also troubleshoot and resolve user access issues, and handle administrative document requests from carriers, such as W-9s, agent and agency licenses, POAs, and background check forms. Additionally, the individual will be trained on incoming call screening and distribution as part of the primary incoming call team.

Requirements

• Ability to support and work in conjunction with the licensing and contracting team.
• Skills to establish user credentials with respective carriers.
• Capability to communicate credentials to employees.
• Proficiency in troubleshooting and resolving user access issues.
• Willingness to handle administrative document requests.
• Openness to training on incoming call screening and distribution.

Responsibilities

• Establish carrier portal access by creating user credentials for agents/account managers.
• Troubleshoot and resolve user access issues in a timely manner.
• Provide administrative support by submitting requested documents to carriers (e.g., W-9, licenses, POAs, background check forms).
• Be trained on incoming call screening and distribution as a member of the primary incoming call team.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with match
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees