Carrier Invoicing / Invoicing Representative

J.B. Hunt Transport Services, Inc.•Lowell, AR

1d•Onsite

About The Position

Under routine supervision, this role is responsible for managing carrier payments and customer billing, driving process improvements through cross-functional collaboration. This position supports the development and refinement of standard operating procedures (SOPs), monitors the impact of workflow changes, and contributes to operational efficiency across billing and payment functions.

Requirements

High school diploma/GED
2-3 years of carrier payable, customer invoicing, transportation/logistics, or relevant experience, and/or military equivalent.
Demonstration of the following skills and abilities through education, certifications, military, or other experiences.
Ability to process information with high levels of accuracy.
Ability to effectively transmit, receive, and accurately interpret ideas through various mediums, including over the phone.
Proficient computer skills, including Microsoft Office suite (PowerPoint, Excel, Outlook, etc.).

Nice To Haves

Associate's degree in Finance, Supply Chain, or related field.
2-3 years of carrier payable, customer invoicing, transportation/logistics, or relevant experience, and/or military equivalent.
Ability to provide a quality of service that customers describe as excellent.
Ability to use time and resources efficiently and effectively.
Ability to manage multiple priorities.
Knowledge of approaches and techniques for recognizing, anticipating, and resolving operations or process problems.
Ability to maintain professionalism while dealing with difficult individuals.
Ability to determine the root cause of organizational problems and create alternative solutions that resolve the problems in the best interest of the business

Responsibilities

Communicate with the internal and external customers to collect documentation for invoicing, inputting, and processing transactions into customer billing systems.
Review, validate, dispute, and process carrier invoices, ensuring timely disbursement of payments in compliance with company polices and contractual terms.
Prepare customer billing information and verify any changes to support accurate and efficient billing process and financial close.
Serve as a point of contact for complex inquiries from carriers, customers, and internal teams on accessorial policies, notifications, billing issues; determine root causes and recommend custom solutions.
Understand contract implications and implement invoicing in compliance with customers' needs.
Distribute and track outgoing correspondence to external customers for return compliance and authorization.
Partner with internal teams to drive process improvements, create action plans, review contractual changes, and achieve organizational/department/team objectives; document standard operating procedure (SOP) updates, socialize changes, and monitor adoption impacts.
Understand and executive administrative procedures, policies, and practices.
May support specialized functions, such as training others on J.B. Hunt systems, mentoring junior team members, serving as a subject matter expert on external and/or internal processes, and/or administering driver pay.