Carrier Account Specialist

Flex HR•Sandy Springs, GA

45d

About The Position

The Account Specialist serves as the operational backbone for assigned customer accounts, owning shipment execution from creation through delivery. This role requires sharp attention to detail, fast response times, and the ability to proactively manage freight on track within a fast-paced logistics environment.

Requirements

TMS knowledge and data accuracy discipline
Scheduling, coordination, and accessorial charges management
Strong written and verbal communication with customers and internal teams
Problem-solving with urgency and attention to detail
SLA compliance and operational support
Process improvement mindset and relationship management

Nice To Haves

Foundational quoting skills
Assisting with spot quotes
Supporting AMs on pricing workflows

Responsibilities

Act as the liaison between customers and internal teams, ensuring clear and accurate communication of all shipment requirements
Own execution of assigned shipment workflows from creation through delivery, ensuring accuracy and completeness in the TMS
Build, update, and manage shipments in internal and customer TMS systems, including appointments, status updates, and accessorial documentation
Coordinate with Carrier Management to ensure on-time pickup and delivery and adherence to customer SLAs
Monitor shipment status and carrier check calls, proactively identifying risks and taking corrective action
Resolve day-to-day operational issues with urgency, communicating timely updates to all relevant stakeholders
Handle customer-facing communication (calls, emails, facilities) with professionalism, clarity, and speed
Schedule and coordinate appointments with facilities, ensuring all details are confirmed and accurate
Send Proof of Delivery (POD) to appropriate customer contacts in a timely manner
Maintain accurate accessorial charges and supporting documentation
Create and maintain customer Standard Operating Procedures (SOPs)
Identify and communicate process improvement opportunities based on operational performance and customer feedback
Support account performance tracking by maintaining accurate data and assisting with reporting
Begin developing foundational quoting skills by assisting with spot quotes and supporting AMs on pricing workflows