Account Executive, Carrier Services

Frontier Communications • Rochester, NY

18h • Onsite

About The Position

Account Executive, Carrier Services
At Frontier, seeing what's beyond the horizon is in our fiber. And we’ve been doing just that for over 80 years – connecting communities with emerging communications technology across the country. At Frontier, we’re transforming our business to break new ground and taking the digital revolution across the nation. We’ve invested over $1.6B to roll out fiber-fast internet to 10m+ homes by 2025. We’re growing our team so you can join us in exploring and opening new frontiers. Here, you’ll have the opportunity to build a powerful foundation for America’s future and yours.

Requirements

• High School Diploma or equivalent required
• Effective leadership skills
• Strong follow-up and excellent customer service skills, demonstrating a talent for team building and strong motivational skills
• Strong conceptual skills
• Excellent verbal and written communication skills
• Proficient in Microsoft applications such as Excel, PowerPoint and Word
• Ability to work independently with all levels of management with customer base

Nice To Haves

• Knowledge of Frontier systems and applications for order tracking
• Wholesale Telecom industry experience
• Ethernet technology
• Self-starter, critical and strategic thinker with strong time management and organizational skills
• Experience entering case details, follow-ups, and opportunities in Salesforce and other project management tools
• Well organized with the ability to multi-task and prioritize to meet deadlines
• Detail-oriented with excellent written and oral communication skills
• Demonstrates a commitment to excellence (i.e., continuous improvement)
• Able to self-motivate and require little direct supervision
• Ability to successfully interact and build trust and rapport with internal partners and customers
• Ability to quickly understand funding programs, strategic product applications, and processes

Responsibilities

• Provide pre-and post-sales support for the Director of Carrier Sales and Sales Manager and their assigned customers.
• Assist in the proposal process for customer inquiries
• Reading and understanding contracts
• Provide standard and ICB pricing expeditiously, using the customer’s contractual pricing and terms
• Assist sales in revenue tracking and analysis for planning purposes. Identification of sales initiatives and opportunities
• Provide solution recommendations, pricing, and project management support to generate additional revenues
• Assist with order provisioning and escalations when necessary
• Monitor dispute activity and assist in the resolution of any customer invoice disputes
• Ensure customers are familiar with electronic systems and procedural aspects of conducting business
• Communicate with customers regularly and promptly to develop a good relationship, acting as a customer advocate
• Train customers on system access and ability to perform certain tasks (Broadband pre-qual)
• Prospect for new sales opportunities and partner with account executive to identify new revenue opportunities
• Accompany Sales Managers to on-site meetings or conference calls as requested.
• Further responsibilities as communicated by the leader

Benefits

• 20 PTO (Paid Time Off) days + 10 paid holidays per year
• Day one medical, dental, vision and prescription drug plan
• 401k match of 50% on 6% of eligible compensation
• Tuition Assistance Program
• Personal & Work Life Balance Resources & Wellness Support Assistance
• Employee Resource Groups
• 10 weeks of paid parental leave, & a phased return to work program for new parents
• Up to $10k in adoption program assistance
• 3 weeks of paid caregiver leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED