Carrier Account Coordinator

Spot Inc. • Indianapolis, IN

3d • Onsite

About The Position

The Carrier Account Coordinator supports operations for existing accounts, ensuring freight and services arrive safely and on time and meet customer expectations. The role executes internal operations and communicates with carriers to meet load-match goals and service commitments with empathy and promptness. It requires strong communication skills, a service orientation, and a strong work ethic.

Requirements

• Previous sales experience or at least 2 years of customer service experience.
• Proficiency in Microsoft Office Suite.
• Ability to thrive in a fast-paced environment and meet performance metrics.
• Strong communication skills, including persuasiveness, assertiveness, confidence, and resiliency.
• Entrepreneurial and competitive spirit, passion, and self-motivation.
• Organization and attention to detail.
• Adaptability, multitasking ability, and a sense of urgency.
• Confident decision-making, problem-solving, and issue-resolution skills.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Execute day-to-day operations to ensure customer satisfaction.
• Address carrier inquiries and resolve or escalate load issues as needed.
• Follow established business processes to support consistent operations.
• Coordinate load management with internal Spot stakeholders, including Carrier Services and Logistics teams, according to customer needs.
• Answer incoming calls, audit load information, and enter load data when booking loads.
• Track and trace booked shipments as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed