Carpenter - Field Technician

Gunton Corporation•Cleveland, OH

4d•Onsite

About The Position

This role is responsible for measuring sold jobs, managing installation teams, ensuring adherence to installation guidelines, and addressing customer satisfaction issues. The Field Technician will represent the Installation Department in customer-related matters and assist with collections. Key responsibilities include accurately measuring jobs, managing installation productivity and quality, conducting job site inspections, and acting as a trainer for new employees and sales representatives. The role also involves enforcing safety guidelines, assisting with accounts receivable, and resolving customer complaints with professionalism.

Requirements

A valid driver's license with four points or less during the last three years.
Construction background with window and door replacement experience.

Nice To Haves

Five years of hands-on construction experience or an equivalent of a technical degree.
Previous construction management experience.
Computer literate.

Responsibilities

Accurately measure jobs with accurate sizing, wall thickness, and materials.
Manage installation productivity, quality, and installation process guidelines by visiting jobs in progress and rating the Pella Installation teams by completing the Installation Process Inspection Form.
Participate as a Shadow Trainer for new Gunton employees.
Oversee product application, installation, and measuring training of new Retail Replacement Sales Representatives.
Enforce all OSHA and company safety guidelines.
Assist Installation Manager in Accounts Receivable Management.
Resolve installation-related customer complaints regardless of the origin.
Utilize professional customer service skills to defuse emotional situations.
Exhibit the highest standard of personal ethics at all times and adhere to all Gunton Corporation policies.
Perform additional responsibilities assigned by your manager.