Carpenter - Field Technician
About The Position
The Carpenter - Field Technician is responsible for accurately measuring jobs, managing installation teams to meet Pella Installation Manual guidelines, and completing Installation Process Inspection Forms. This role also involves representing the Installation Department in customer satisfaction and collection issues, ensuring adherence to safety guidelines, and assisting with accounts receivable management. The technician will also resolve customer complaints and act as a Shadow Trainer for new employees and provide product application and installation training for new Sales Representatives.
Requirements
- A valid driver's license with four points or less during the last three years.
- Construction background with window and door replacement experience.
Nice To Haves
- Five years of hands-on construction experience or an equivalent of a technical degree.
- Previous construction management experience.
- Computer literate.
Responsibilities
- Accurately measure jobs with accurate sizing, wall thickness, and materials.
- Manage installation productivity, quality, and installation process guidelines by visiting jobs in progress and rating the Pella Installation teams by completing the Installation Process Inspection Form.
- Participate as a Shadow Trainer for new Gunton employees.
- Oversee product application, installation, and measuring training of new Retail Replacement Sales Representatives.
- Enforce all OSHA and company safety guidelines.
- Assist Installation Manager in Accounts Receivable Management.
- Resolve installation-related customer complaints regardless of the origin. Utilize professional customer service skills to defuse emotional situations.
- Exhibit the highest standard of personal ethics at all times and adhere to all Gunton Corporation policies.
- Perform additional responsibilities assigned by your manager.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
