Caring Center Advisor
About The Position
We are seeking a Customer Service Representative (Hearing Care Advisor) to join a growing team supporting members through a new partnership with Cigna. In this role, you will serve as a trusted resource for insurance members by answering questions about hearing care benefits, provider networks, and clinic locations while delivering an exceptional customer experience. This is not a high-volume, transactional call center environment. Success in this role comes from providing personalized support, actively listening, and ensuring each member receives the information they need.
Requirements
- High school diploma or GED.
- Minimum of 2 years of customer service experience.
- Strong communication, problem-solving, and customer service skills.
- Ability to navigate multiple computer systems while speaking with customers.
Responsibilities
- Handle approximately 40-60 inbound calls per day from insurance members.
- Explain hearing care benefits and insurance coverage details.
- Verify member eligibility and benefits information.
- Assist members in locating in-network hearing care providers and clinics.
- Provide guidance on available hearing healthcare resources.
- Transfer qualified callers to scheduling teams when appropriate.
- Document customer interactions accurately and professionally.
- Deliver a high level of customer service while maintaining compliance and confidentiality.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
