Caribou Manager
Festival Foods•Holmen, WI
•Onsite
About The Position
Join our Festival Foods team as a Caribou Manager! At Festival Foods, we’re dedicated to creating an exceptional cafe experience where our guests feel welcomed and valued. As a Caribou Manager, you will lead our talented team of Caribou Clerks (Baristas) in delivering high-quality coffee and service in our in-store Caribou coffee shop. If you have a passion for food service and are ready to inspire others while driving sales and profitability, this may be a great role for you!
Requirements
- High school education or equivalent combination of education and experience.
- Previous experience leading a café operation preferred and the ability to lead & motivate a team.
- Strong oral and written communication skills, enabling effective interactions with guests and associates.
- Thorough understanding of the retail food business and café operations, including perishable department operations and merchandising skills.
- Ability to make timely and effective decisions.
- Knowledge of safety requirements and the ability to recognize and react to potential hazards in the store.
- Willingness to learn and be trained in relevant equipment/procedures (such as hand jack, slicer, grinders, etc.).
- Familiarity with technology and computer use, ensuring accurate timekeeping and inventory management.
- Must be ServeSafe Certified to ensure food safety and compliance.
Responsibilities
- Providing excellent guest service, including greeting guests, answering questions, and addressing concerns with professionalism and care.
- Providing strong leadership to Caribou Clerks, ensuring an enjoyable shopping & work experience and adherence to all company policies and procedures.
- Managing café labor goals by creating schedules and collaborating with store leadership on daily, weekly, and annual labor objectives.
- Analyzing item movement and placing orders with vendors for special orders and holidays.
- Leading and reinforcing the Festival culture and guest service expectations for all café associates.
- Training and mentoring new Caribou Clerks, supporting their professional goals and conducting performance reviews to foster growth.
- Delegating tasks effectively and encouraging teamwork throughout daily operations to maintain high standards in the café.
- Ensuring that all department standards & quality expectations are met, from inventory levels, to signage, to product quality and pricing accuracy.
- Growing sales through delivering exceptional experiences.
- Addressing guest concerns and resolving issues promptly, embodying our commitment to excellent customer service and the boomerang principle.
- Contributing to the café’s overall cleanliness by organizing and cleaning work areas, shelving, back stock conditions, and the sales floor.
- Taking action to correct areas of opportunity.
- Maintaining regular, timely attendance in compliance with the work schedule, and providing adequate notice to find a replacement for occasional absences.
- Other duties as assigned.
Benefits
- 15% off grocery purchases for you and your immediate household.
- Weekly Pay
- Premium Pay on Sundays and select holidays for part-time and full-time associates.
- Time and a half on Sundays and select holidays for hourly full-time store associates.
- Two-Week Advanced Scheduling
- Vision Insurance
- Two Dental Coverage Options
- 3 weeks of paid parental leave
- Fitness reimbursement program
- EAP (Employee Assistance Program)
- LEAPCare Care Coaches
- 401(k) plan
- Annual discretionary match for 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
501-1,000 employees
