Member Service Center Representative - Caribou

The County Federal Credit Union • Caribou, ME

1d

About The Position

The County Federal Credit Union prides itself on building lifelong relationships that support the success of our members and the communities we serve. Named one of the “Best Places to Work in Maine” and if you are a professional looking for a career not just a job, you are looking in the right place! We focus on career development and promotion – people are the core of everything we do. We offer a competitive benefits package including a very strong 401k plan with an employer contribution up to 15%, health and vision insurance options with 90% of the premium paid for the employee, generous paid time off, tuition reimbursement, profit sharing and more! The County Federal Credit Union is seeking a positive professional to join our team as Member Services Center Representative located in Caribou, Maine. This position will be responsible for answering telephone calls, direct all telephone calls to the appropriate person with minimum transfers, processing telephone transactions for members, gathering information and identify solutions for members and potential members, ability to problem-solve debit card issues, remain informed, alert and vigilant as it relates to fraud and/or scam activity, maintain member account information on computer system, and other duties as assigned. The right candidate should have strong written and verbal communication skills and have the ability to interact professionally which is essential for this position. This is a great opportunity for a career if you enjoy positively impacting people’s lives and want to contribute to our mission, apply today! Equal Opportunity Employer

Requirements

• Strong written and verbal communication skills
• Ability to interact professionally

Responsibilities

• Answering telephone calls
• Direct all telephone calls to the appropriate person with minimum transfers
• Processing telephone transactions for members
• Gathering information and identify solutions for members and potential members
• Ability to problem-solve debit card issues
• Remain informed, alert and vigilant as it relates to fraud and/or scam activity
• Maintain member account information on computer system
• Other duties as assigned

Benefits

• Competitive benefits package
• Very strong 401k plan with an employer contribution up to 15%
• Health and vision insurance options with 90% of the premium paid for the employee
• Generous paid time off
• Tuition reimbursement
• Profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed