Carhop/ Skating Carhop (server)
About The Position
The Carhop/Skating Carhop serves food products to guests and provides friendly, quick, and polite service. The role involves checking products against operational, quality, and appearance standards, delivering orders, assisting with payment, responding to guest requests, and reporting customer concerns to the Manager on Duty (MOD). Carhops also clear trays and trash and carry out cleaning and sanitation duties in accordance with operational standards. Skating Carhops perform these duties on roller skates after completing the required training. The position requires regular attendance and may involve irregular hours, nights, weekends, and holidays. It is a nonexempt role in a restaurant environment that involves continuous standing and movement, frequent exposure to heat and hot liquid shortening or freezer conditions, and occasional exposure to extreme weather temperatures.
Requirements
- General restaurant or retail knowledge.
- Basic math and reading skills.
- Effective verbal and written communication skills.
- Ability to follow directions.
- Customer service and multitasking skills.
- Ability to carry and balance a tray weighing up to 25 pounds.
- Ability to move and stock food product weighing up to 50 pounds.
- For Skating Carhops, ability to perform duties on roller skates after completing the required training.
Responsibilities
- Ensure products meet operational, quality, and appearance standards before delivery.
- Deliver products to guests while carrying and balancing a tray weighing up to 25 pounds.
- Provide friendly, quick, and polite service to guests.
- Respond promptly to guest requests.
- Report customer complaints and issues to the Manager on Duty (MOD).
- Assist guests with payment and make accurate change quickly and efficiently.
- Clear trays and trash from guests’ vehicles, the patio, drive-thru, and parking lot.
- Comply with company policies, procedures, and operational standards.
- Perform regular cleaning and sanitation, including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease.
- Maintain regular attendance.
- Report employee complaints and issues to the MOD.
- Move and stock food product weighing up to 50 pounds.
- For Skating Carhops, complete the required Skating Carhop training and perform duties while wearing roller skates.
- Perform other job-related duties as assigned or required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
