Carhop/ Skating Carhop (server)

Soar QSR•Troy, AL

About The Position

This position serves products to guests, ensuring that each item meets operational, quality, and appearance standards before delivery. The Carhop provides friendly, quick, and polite service, responds to guest requests, assists with payment, and reports guest complaints or issues to the Manager on Duty (MOD). The position also includes clearing trays and trash from guest vehicles, the patio, drive-thru, and parking lot, and performing regular cleaning and sanitation duties in accordance with operational standards. Carhops may move and stock food products weighing up to 50 pounds. Skating Carhops must complete skating training requirements and perform duties on roller skates. The work involves irregular hours, including nights, weekends, and holidays, and takes place in a restaurant environment with continuous standing, bending, reaching, moving, stooping, stretching, lifting, and, for Skating Carhops, skating.

Requirements

General restaurant or retail knowledge.
Basic math and reading skills.
Effective verbal and written communication skills.
Ability to follow directions.
Customer service and multitasking skills.
Ability to carry and balance a tray weighing up to 25 pounds.
Ability to move and stock food products weighing up to 50 pounds.
For Skating Carhops, ability to perform duties on roller skates after completing required training.

Responsibilities

Ensure products meet operational, quality, and appearance standards before delivery to guests.
Deliver products to guests while carrying and balancing a tray weighing up to 25 pounds.
Provide friendly, quick, and polite service to guests.
Respond promptly to guest requests.
Report customer complaints or issues to the Manager on Duty (MOD).
Assist guests with payment and make accurate change quickly and efficiently.
Clear trays and trash from guests’ vehicles, the patio, drive-thru, and parking lot.
Comply with company policies, procedures, and operational standards.
Perform regular cleaning and sanitation duties, including trash disposal, mopping, sweeping, washing dishes and food preparation tools, wiping counters, sanitizing food preparation areas, cleaning equipment, and emptying used grease.
Maintain regular attendance.
Report employee complaints or issues to the MOD.
Move and stock food products weighing up to 50 pounds.
For Skating Carhops, complete skating training requirements and perform duties while on roller skates.
Perform other job-related duties as assigned or required.