Cargo Supervisor - IAH Airport

9372d686-a1f4-49ef-94e4-4c274b6e7d94•Houston, TX

1d•$48,000 - $51,000•Onsite

About The Position

The Cargo Supervisor oversees day-to-day administrative operations of the cargo office at George Bush Intercontinental Airport (IAH) in Houston, supervises office staff, and coordinates with ramp and warehouse operational teams. The role supports safe, compliant cargo handling and serves as a liaison among internal departments, customers, and regulatory agencies to deliver a reliable, customer-focused cargo experience. The position is based in a warehouse environment with exposure to cargo handling equipment, varying temperatures, dust, and noise. It requires regular standing, walking, climbing, and lifting up to 50 pounds, and wearing PPE as required. The employee must be able to obtain an airport SIDA badge and pass background and security clearance checks. The schedule is primarily graveyard, from 10:00 p.m. to 6:30 a.m. It may include weekends and holidays depending on flight and cargo volume, and may require flexibility to cover morning or evening shifts. Compensation is competitive and based on experience.

Requirements

High school diploma or GED.
At least 2 years of experience in cargo, logistics, or airline operations support.
At least 1 year of supervisory or team lead experience in a fast-paced, regulated environment.
Working knowledge of air cargo procedures, shipment documentation such as air waybills and manifests, and regulatory compliance.
Proficiency in Microsoft Office Suite and cargo tracking systems.
Strong leadership, organizational, and interpersonal communication skills.
Ability to manage competing priorities and meet tight deadlines in an airport environment.
Ability to obtain an airport SIDA badge and pass background and security clearance checks.
Regularly stand, walk, climb, and lift up to 50 pounds; wear PPE as required.

Nice To Haves

Associate’s or bachelor’s degree in occupational safety, environmental health, logistics, or a related field.
Familiarity with United’s UC360 or equivalent cargo management platforms.
Experience in airline cargo operations, freight forwarding, or ground handling at a major hub airport.
Familiarity with the TSA Known Shipper Program, FAA cargo security protocols, and IATA Dangerous Goods regulations.
Excellent attention to detail and a proactive approach to identifying and resolving issues.
Customer-focused mindset and ability to de-escalate issues and drive service excellence.

Responsibilities

Supervise and coordinate cargo handling personnel, ensuring smooth operations and compliance with safety protocols.
Plan and allocate resources, assign tasks, and monitor team performance to meet operational demands.
Train and mentor staff on best practices, company policies, and procedures.
Coordinate with ramp, warehouse, and load planning teams to process inbound and outbound freight efficiently.
Ensure compliance with United Airlines policies and procedures and TSA, FAA, IATA, and U.S. Customs requirements.
Serve as the primary customer service contact for cargo clients, brokers, and freight forwarders at the IAH hub.
Maintain accurate cargo tracking and status updates in cargo management systems.
Generate reports on cargo throughput, documentation accuracy, and service metrics.
Monitor cargo handling equipment and facilities and report maintenance or repair needs.
Support government inspections, audits, and internal compliance reviews by providing timely access to required documentation.
Identify and implement process improvements to improve operational efficiency and customer satisfaction.
Communicate and collaborate with Ramp Operations, Load Planning, Security, Customer Service, and other internal departments.