Cargo Service Supervisor

Dnata•Jamaica, NY

About The Position

The Cargo Service Supervisor is responsible for overseeing cargo operations, ensuring adherence to safety and security standards, and managing staff to achieve efficient and timely delivery of cargo and mail. This role involves developing customer relationships, handling critical issues, and fostering a strong safety culture within the team.

Requirements

Effective people management and planning / organizing skills
Customer focused
Analytical with good judgment
Able to work under pressure
A team player
Good communication skills
Ability to work under pressure
Customer focus and quality awareness
Computer proficiency, Office, Word/Excel
Must be able to work flexible working hours.

Nice To Haves

1-3 years Supervisor experience preferred

Responsibilities

Develop professional relationships with internal and external customers to ensure effective cargo operations.
Ensure the appropriate standards of safety and security are achieved with corporate requirements, government legislation and international best practice.
Responsible for ensuring that all cargo staff adheres to the company policies and procedures, upholding safety and security.
Ensure cargo & mail is delivered on time.
Handle critical issues through liaison with senior managers.
Assume responsibility for accident investigation & reporting.
Establishes a culture that promotes safety through daily observation, shift briefings/safety meetings, routine audits, training, and documented safety procedures.
Conducts oneself in such a way as to become the benchmark for the Station in integrity, fairness, personal attitude, and respect for others.
Can meet the Station's attendance standards.
Ensure drivers perform both pre- and post-trip inspections and bring any issues or concerns to the Managers for attention.