Cargo Operations Supervisor

Qatar Airways•Chicago, IL

4d•Onsite

About The Position

As the business expands, we are pleased to announce an incredibly exciting opportunity to join our Cargo Operations Team in Chicago, Illinois as a Cargo Operations Supervisor. This role is based at our Cargo ORD office. As a Cargo Operations Supervisor you will ensure that Qatar Airways (QR) standards and procedures are implemented in order to achieve over all goals. Plan, supervise and support the staff in order to provide quality customer service and surpass revenue targets.

Requirements

Minimum of High School Qualification with at least 4 years of job related experience within air freight industry or 3 years of experience with a Bachelor's Degree.
Understanding of Cargo Procedures / Acceptance / office / warehouse / ramp / People Management
IATA recognized dangerous goods
Leadership skills
Decision-making
Ramp-handling and Load Control of all types of aircraft
Loading of cargo freighters
IT Proficiency – Word / Excel / Outlook
Must be authorized to work lawfully in the United States. This position is not eligible for visa sponsorship.

Responsibilities

Ensure all safety measures are taken by operations staff as well as GHA
Ensure all staff adheres to optimal use of capacity to maximize revenue whenever possible with on time performance for freighters.
Handle customer requirement/requests professionally on a daily basis. Assist staff and customers to resolve issues to reduce customer complaints.
Prepare staff roster to ensure proper distribution of manpower and brief staff with relevant changes in the industry and QR products/ services.
Support Sales to keep systems updates with operational information
Prepare Cargo report when required by Management
Liaising with local Ground Handling Agents and with Head Office Cargo Department to ensure/enhance a high quality customer service provided in sales & operational areas.
Support import customers for clearance of their cargo, liaise with customs authorities to facilitate smooth and timely import clearance, liaise with HQ DOH and/or origin stations for necessary support.
Flight planning with maximum utilization of the flight capacity, control and operation export & import. Maintain a close coordination between QR Space Control and customers by ensuring their shipments are transferred, delivered on time, correct priority given to shipments and for maximum utilization of space on a/c.
Weekly, monthly or whenever deemed necessary services reports including preparation system accounting updates on every flight departure.
Perform other department duties related to his/her position as directed by the Head of the Department.