Cargo Service Agent

G2 Secure Staff • Raleigh, NC

1d • Onsite

About The Position

To provide office support performing counter functions, document processing, customer contact and typing/data entry.

Requirements

• High School diploma or equivalent.
• Computer/typing experience necessary.
• Must be 18 years of age or older.
• Must have a reliable telephone and transportation.
• Treat all information as confidential.
• Possess the tact to deal with all levels of customers, client representatives and employees.
• Must be able to sit, stand, lift, and/or bend throughout shift.
• Must be able to lift, carry, and/or hold at least 70 lbs.
• Physical exam may be required to confirm above
• Must pass a pre-employment drug test.
• Must pass a pre-employment background check.
• Must be able to read, write, understand and carry out instructions in English.
• Must meet necessary requirements to obtain a security sensitive identification badge.
• Must be able to verbally direct in English.
• Must be a citizen of the United States or possess the necessary authorization from the Immigration and Naturalization Service (INS).

Nice To Haves

• Previous customer service experience preferred.

Responsibilities

• Act as handling agent for Airlines.
• Inform all authorized parties concerning movements of Airline's aircraft and cargo.
• Compile, dispatch and receive all messages pertaining to the cargo handling operation. Inform all parties, when necessary, of the content of such messages.
• Prepare/process cargo documents, air bills, and air way bills.
• Answer Airline's telephone and take appropriate action when necessary and/or required.
• Obtain customer's clearance of inbound cargo and prepare/process all necessary documents to government agencies relating to international shipments.
• Prepare transfer manifest(s) for all transfer cargo.
• Conduct physical inspections and screening of packages/cargo per client protocols.
• Prepare the Unit Load Device Receipt for all transfers of Unit Load Devices and distribute copies according to Airline's instructions.
• Service customers at counter. Interact with customer to ensure complete and accurate shipping documents and all documents related to terminating shipments. Collect, record and properly process all monies from customers.
• Customer Notification -- Advise customers via telephone and written notification of the arrival of shipments. Inform shipper of cost of freight and storage charges if applicable.
• Airway Bill Input -- Complete airway bills, required data entry and update computer records. Review paperwork and information to ensure accuracy and completion.
• Must be familiar with all FAA/Airline/Company regulations.
• Keep supervisor informed of needs and problems in assigned areas, maintain cleanliness of immediate work are and report maintenance needs.
• Project a positive image and respond to inquiries from clients, staff and public in a courteous manner.
• Attend meetings and in-services as required.
• Utilize appropriate communications channels and maintain records, reports and files as required.
• Must be attired in proper uniform attire as directed by company officials and identification badges must always be visible.
• Adhere to company policies and procedures and participate in achievement of company objectives.
• Utilize company and client equipment, supplies and resources in a conscientious, cost effective manner.
• Perform other duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED