Cargo Combo Agent

Alliance Ground International

3d•Onsite

About The Position

The Combo Agent is responsible for performing both Office and warehouse duties within the cargo handling operations. This dual role involves the safe and efficient handling of cargo both on the ramp (aircraft side) and within the cargo warehouse, ensuring compliance with aviation regulations, safety protocols, and customer service standards. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation for aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

Requirements

High school diploma or equivalent.
If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.
1-3 years of experience in cargo handling, office operations, or warehouse management within the aviation industry.
Strong attention to detail.
Physical stamina.
Ability to work in a fast-paced environment.
Familiarity with cargo handling procedures, safety regulations, and aviation industry standards.
Must have authorization to work in the United States or Canada, depending on work location.

Nice To Haves

Certification in cargo handling or related field preferred.

Responsibilities

Supporting daily cargo operations by handling administrative, customer service, and shipment coordination tasks within an airport or warehouse environment.
Assisting customers with cargo shipments, documentation, and inquiries.
Preparing and processing airway bills, manifests, and shipping documents.
Coordinating inbound and outbound freight shipments.
Communicating with airlines, warehouse staff, truck drivers, and customers regarding shipment status.
Entering shipment information into cargo tracking systems accurately.
Verifying cargo weights, labels, and documentation compliance.
Scheduling pickups and deliveries when needed.
Receiving, inspecting, and storing cargo, ensuring proper documentation, labeling, and compliance with security standards.
Performing cargo handling in a timely and efficient manner to meet flight schedules and operational needs.
Ensuring that safety and security protocols are always followed during cargo-handling operations.
Maintaining accurate records of cargo movements, shipments, and inventory in both ramp and warehouse settings.
Collaborating with other team members and departments to ensure smooth and coordinated operations.
Taking reasonable care for health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
Cooperating with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
Not intentionally or recklessly interfering with or misusing anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
Informing their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
Reporting any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
Carrying out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
Fully understanding AGI Health & Safety and Security policies.
Attending training courses as may be required by AGI.