CARES Program Supervisor

LA FAMILIA•Hayward, CA

4d•Hybrid

About The Position

The Program Supervisor for Reentry & Respite Services is responsible for the coordination, oversight, and quality of services provided to individuals transitioning from incarceration, hospitalization, or acute behavioral health crises. This role ensures delivery of trauma-informed, culturally responsive, and recovery-oriented care that promotes stabilization, reduces recidivism and hospitalization, and supports successful reintegration into the community. The Program Supervisor works in close collaboration with the Program Director and provides leadership to clinical and non-clinical staff. This position balances direct service, staff supervision, program operations, and system coordination, ensuring high-quality care and compliance with all funding and regulatory requirements. This role upholds and champions the agency’s mission, vision, and values while contributing to a collaborative and inclusive work culture.

Requirements

BA/MA Social Work, Criminal Justice, Public Administration or related field experience
2 plus years of related behavioral health, reentry services or working with justice involved populations
Ability to serve a multicultural community
Proficient Computer skills (Outlook, Excel, Word, PPT/Canva)
CA driver’s license, vehicle in good condition, California car insurance and good driving record.
Excellent interpersonal communication and writing skills.
Ability to work professionally in a multi-cultural team setting, including ability to maintain client confidentiality.
Ability to provide thorough assessments and develop relevant Individual Program Plans.
Ability to quickly assess and respond to crisis situations
Proficient in MS Office and Google Workspace products.
Valid CA Driver’s license required.
Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.
Demonstrates cultural awareness and provides respectful, client-centered care.
Maintains knowledge of community resources for client referrals
Attend work regularly, adhering to policies on absences and tardiness.
Understands and applies legal requirements, including confidentiality and risk management.
Ability to safely operate a motor vehicle
Ability to push, pull, and lift up to 50 pounds frequently.
Ability to stand and move from one location to another daily.
Ability to sit for prolonged periods of time
Ability to visually focus on near and far items, and to be able to switch between them.
Ability to reliably report to work on time and perform the position's required tasks as scheduled
Ability to grasp and carry items
Ability to hear and effectively communicate with co-workers, clients, and the public
Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future
Ability to process information and data for use within the organization

Nice To Haves

Bilingual, English/Spanish preferred
Experience in non-profit and community-based organizations preferred.
Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.
Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.

Responsibilities

Maintain a reduced caseload, providing short-term, stabilization-focused services including assessment, crisis intervention, and transition planning
Oversee delivery of reentry services, supporting individuals returning from incarceration or institutional settings
Oversee respite services as a voluntary, non-hospital alternative for individuals experiencing emotional distress or psychiatric crises
Ensure development and implementation of individualized service and reentry plans, including discharge and continuity of care planning
Monitor client progress, engagement, and outcomes including stabilization, successful transitions, and linkage to ongoing services
Conduct field-based services as needed, including home visits, community-based services, and accompaniment to appointments
Ensure timely and accurate documentation in compliance with agency, county, and regulatory requirements
Provide day-to-day supervision, guidance, and support to assigned staff (therapists, case managers, peer staff, as applicable)
Support staff in delivering trauma-informed, harm reduction, and culturally responsive care
Guide clinical decision-making, including risk assessment, crisis intervention, and discharge planning
Conduct regular individual supervision, team meetings, and case conferences
Support onboarding and training of new staff and identify ongoing professional development needs
Address performance concerns in a timely manner and collaborate with leadership and HR as needed.
Serve as liaison with funders and system partners regarding programmatic and operational matters
Ensure program services are delivered in compliance with contract requirements
Attend required meetings, trainings, and site visits
Submit reports and documentation accurately and within required timelines
Collaborate with administration and leadership on program performance and contract compliance
Ensure program operations continue without interruption by providing coverage for essential duties when positions are vacant.
Temporarily fill in unstaffed roles until the position is filled.
Prioritize workload and allocate resources to maintain service delivery during staffing gaps.
Communicate staffing needs and operational impacts to leadership promptly.
Complete assigned work on or before deadlines in accordance with directives, policies, standards, and prescribed procedures.
Ensure staff complies with established work schedules, attendance, and punctuality requirements.
Monitor and approve employee timecards, including daily clock-in/out, breaks, overtime, and leave.
Ensure employees take required meal and rest breaks in compliance with labor laws and agency policy.
Submit approvals on time to support accurate payroll processing.
Investigate and resolve timesheet discrepancies and escalate unresolved issues to HR/Payroll.
Enforce organizational policies, procedures, and compliance with applicable labor laws.
Attend trainings and participate in events relevant to key responsibilities.
Track and regularly report on key metrics for the responsible function areas.
Leads and collaborates on projects supporting Agency objectives.
Ensure staff compliance with documentation standards, timelines, and regulatory requirements
Conduct regular chart reviews and support quality improvement processes
Monitor use of electronic health record systems and data tracking tools
Ensure adherence to HIPAA and all applicable federal, state, and county regulations
Exhibit inspirational leadership by being highly responsive, leading a team to resolve immediate issues while strategically and inclusively addressing root causes.
Develop staff by providing support to allow them to flourish in their roles, and promote a culture where everyone is valued and included, fostering a sense of belonging in an environment where employees can reach their full potential.
Practices cultural humility and cultural responsiveness when engaging with individuals from diverse backgrounds and life experiences, while practicing appropriate boundaries.
Develop relationships with their teams and across the organization to foster cultural humility and cultural responsiveness, teamwork, and collaboration, ensuring positive outcomes for the organization both internally and externally.
Utilize effective communication skills to listen and respond with empathy, while adopting a proactive and collaborative approach to drive innovative change. This approach should be sensitive to the organization's culture and its role within the community.
Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
Take all required meal and rest breaks in compliance with state, federal, and agency policies.
Review and submit timesheets by established deadlines to ensure timely payroll processing.
Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.
Maintain consistent and reliable attendance to support team and program operations.
Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.
Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.
Handles difficult or conflict situations constructively and seeks appropriate assistance.
Accepts accountability and constructive feedback.
Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.
Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.

Benefits

Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions
Employer-paid life insurance
Vacation
15 paid holidays
12 paid sick days upon accrual
Employee Assistance Plan
Pet Plan Benefit: PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
403(b) retirement plan
Flexible scheduling options
Hybrid work arrangements
License and Certification renewals reimbursed
Structured mentorship
Ongoing training