Goodwill Cares Navigator

Goodwill Industries of Alberta•Calgary, AB

7d•Onsite

About The Position

Goodwill Cares Navigators will act as a resource for Goodwill team members of all backgrounds and abilities, to help them reach their full potential. This position will work closely with Goodwill leadership using a partnership approach, in order to provide team members with a single point of contact to support their success in all aspects of their life.

Requirements

Degree, diploma or graduate certificate in: Human Services, Career Development, Education, Coaching or equivalent.
Class 5 driver's license and reliable transportation.
Eligible to work in Canada.
Excellent leadership, interpersonal, demonstrated coaching and team building skills.
A high level of emotional intelligence, including resilience, influencing skills and effective interactions that build strong relationships at all levels of the organization.
The ability to motivate individuals, encourage independence and self-confidence, and facilitate adjustment to change.
The ability to use a variety of learning / training concepts to enrich participant learning and understanding.
You deliver amazing customer service by going above and beyond for all Goodwill stakeholders.
You demonstrate teamwork and engage fellow Team Members in contributing to Goodwill’s mission & core purpose.
You have an open and honest attitude while making moral decisions.
You contribute to a welcoming & accepting work environment by showing respect at all times.
You hold yourself and fellow Team Members accountable in their roles and for their contributions to Goodwill’s mission & core purpose.
You continuously look to improve yourself and the organization in any aspect including but not limited to processes, communications, tasks and stakeholder experience.
You prioritize safety in all tasks, ensuring safety of self as well as fellow Team Members.

Nice To Haves

Case Management experience an asset.
Coaching Certification or demonstrated experience in life coaching, career or personal counselling, an asset.
Financial literacy/budget experience, an asset.
Knowledge and experience navigating community resources, an asset.
Knowledge of the characteristics, needs and cultural, educational, socioeconomic and linguistic diversity associated with the population in the local community is an asset.

Responsibilities

Providing personalized coaching through the use of powerful, reflective and direct questions in order for team members to gain clarity, increase their self-awareness, self-identify their strengths, barriers to self-sufficiency, and goals in life and in work.
Providing outcome-focused support, which may include: career/education preparation, personal development, on-the-job support.
Connecting team members with community resources to assist in areas such as housing, transportation, relationships, physical and mental well-being, etc..
Conducting needs assessment to ensure team members are linked with appropriate resources and supports to address and resolve barriers.
Meeting with team members 1:1 for coaching in order to provide individual development plans.
Acting as a liaison between team members, internal resources, community agencies and other strategic partners to provide “single point-of-contact” case management and seamless delivery.
Assisting team members with personal budgeting and basic financial literacy information.
Providing assistance navigating AISH and other relevant government supports.
Conducting orientation to the Goodwill Cares Program and ensuring team members understand the program.
Assisting team members with on-site training, as required.
Creating meaningful partnerships with community and business leaders to promote Goodwill's mission.
Attending events to develop relationships and support the Goodwill community.