CareIQ Intake Supervisor

CorVel Corporation•Remote,

1d•$23 - $35•Remote

About The Position

The CareIQ Intake Supervisor is responsible for the supervision of designated operations and staff related to initial referral receipt for CareIQ healthcare services. This position functions as a member of the CareIQ Intake Leadership Team, ensuring optimum team performance by providing exemplary support and assistance to achieve the organizational goals of excellent customer service of the CareIQ Ancillary Care Solutions division of CorVel.

Requirements

Strong proficiency in Microsoft Office Suite required
Excellent written and verbal communication skills
Demonstrated ability to provide superior service to internal and external stakeholders
Sense of urgency and ability to multitask in a dynamic, fast-paced environment
At least 2 years prior, related experience required

Nice To Haves

Demonstrated progressive leadership preferred
Bachelor’s Degree in Business Administration or related field is preferred

Responsibilities

Directs team in their day-to-day operations and quality of services provided, focusing on production, timeliness, and quality scheduling performance
Establishes employee performance goals and follow-up to ensure employees are achieving goals, providing encouragement, training, and coaching as needed
Ongoing responsibility for maximizing department quality and productivity by monitoring service levels
Evaluates and maintains appropriate staffing levels to ensure all work is completed in alignment with internal and external customer turn-around time expectations
Handles productivity reports, referral reports, and assures departmental coverage
Reinforces policies, procedures, work assignments, etc. by setting examples and following through
Reviews, investigates, and resolves customer complaints, issues, and questions
Acts as a functional resource and assists CareIQ Intake Manager with operations
Collaborates with various departments to ensure process and work flow synergy
Additional duties as assigned