CareIQ Transportation and Translation Supervisor

CorVel Corporation•Carmel, IN

1d•$23 - $35•Remote

About The Position

The CareIQ Coordinating Supervisor is responsible for the supervision of designated operations and staff related to ongoing management and coordination of CareIQ healthcare services. This position functions as a member of the CareIQ Service Coordination leadership team, ensuring optimum team performance by providing exemplary support and assistance to achieve the organizational goal of excellent customer service of the CareIQ Ancillary Care Solutions division of CorVel. This is a remote role.

Requirements

Demonstrated ability to provide superior service to internal and external stakeholders
Sense of urgency and ability to navigate multiple priorities in a dynamic, fast-paced environment
Excellent written and verbal communication
Ability to work independently, while remaining available to others
Great attention to detail and focus on results
Strong proficiency in Microsoft Office products is required
At least 2 years of related experience required

Nice To Haves

Bachelor’s Degree in Business Administration or related field preferred
Demonstrated progressive leadership experience preferred

Responsibilities

Directs team in their day-to-day operations and quality of services provided, focusing on production, timeliness and effective coordination of services
Establishes employee performance goals and follows-up to ensure employees are achieving goals, while providing encouragement and training as needed
Ongoing responsibility for maximizing department quality and productivity by monitoring service levels
Evaluates and maintains appropriate staffing levels to ensure all work is completed within internal and external customer turn-around time expectations
Handles productivity reports, referral reports and assures departmental coverage
Reinforces policies, procedures, work assignments, etc. by leading by example
Reviews, investigates, and resolves customer complaints, issues, and questions
Acts as a functional resource and assists Manager with operations
Collaborates with other departments to ensure process and workflow synergy
Additional duties as assigned