Caregiver Success Coordinator

FirstLight Home Care - Eastern KY•Grayson, KY

10d•Hybrid

About The Position

The Caregiver Success Coordinator ensures the high performance, growth, and retention of our caregiving team. This role manages the entire employee lifecycle after hire. Responsibilities include leading orientation, training, verifying clinical skills, and conducting in-field supervisory visits. This position bridges office operations and field staff to maintain regulatory compliance and high-quality client care.

Requirements

Manage the entire employee lifecycle after hire.
Lead orientation, training, and verify clinical skills.
Conduct in-field supervisory visits.
Bridge office operations and field staff.
Maintain regulatory compliance and high-quality client care.
Track credentials, licenses, background checks, and health screenings.
Maintain audit-ready caregiver personnel files.
Provide weekly compliance updates.
Act as the primary point of contact for caregiver questions, coaching, and professional support.
Develop and execute engagement initiatives, recognition programs, and feedback surveys.
Conduct exit interviews.

Responsibilities

Lead orientation: Conduct new hire onboarding, agency orientation, and initial culture integration.
Deliver training: Facilitate mandatory initial training and ongoing professional development modules.
Verify competencies: Complete hands-on skill check-offs to ensure safe, high-quality client care.
Perform scheduled and unannounced in-home supervisory visits for caregivers.
Observe caregiver techniques, document adherence to care plans, and provide real-time coaching.
Resolve performance gaps or client concerns discovered during field visits promptly.
Monitor expiration dates for certifications, licenses, background checks, and health screenings.
Keep caregiver personnel files audit-ready and fully compliant with state regulations.
Provide weekly compliance updates to the leadership team regarding staff eligibility.
Act as the primary point of contact for caregiver questions, coaching, and professional support.
Develop and execute engagement initiatives, recognition programs, and feedback surveys to reduce turnover.
Gather feedback from departing staff to identify operational areas for improvement.