Caregiver Success Coordinator

FirstLight Home Care•Grayson, KY

9d•$13•Hybrid

About The Position

The Caregiver Success Coordinator ensures the high performance, growth, and retention of our caregiving team. This role manages the entire employee lifecycle after hire. Responsibilities include leading orientation, training, verifying clinical skills, and conducting in-field supervisory visits. This position bridges office operations and field staff to maintain regulatory compliance and high-quality client care.

Requirements

High performance, growth, and retention of caregiving team
Manages entire employee lifecycle after hire
Leads orientation, training, verifies clinical skills, and conducts in-field supervisory visits
Bridges office operations and field staff
Maintains regulatory compliance and high-quality client care
Completes hands-on skill check-offs
Performs scheduled and unannounced in-home supervisory visits
Evaluates caregiver performance and provides coaching
Resolves performance gaps or client concerns
Monitors credentials, licenses, background checks, and health screenings
Maintains audit-ready caregiver personnel files
Provides weekly compliance updates
Acts as primary point of contact for caregiver questions, coaching, and support
Develops and executes engagement initiatives, recognition programs, and feedback surveys
Conducts exit interviews

Nice To Haves

Professional caregivers go by many names: homemakers, home care aides, home health aides, certified nursing assistants, personal care assistants, direct care workers.
Demand for caregivers is growing every day!

Responsibilities

Lead orientation: Conduct new hire onboarding, agency orientation, and initial culture integration.
Deliver training: Facilitate mandatory initial training and ongoing professional development modules.
Verify competencies: Complete hands-on skill check-offs to ensure safe, high-quality client care.
Perform field visits: Perform scheduled and unannounced in-home supervisory visits for caregivers.
Evaluate performance: Observe caregiver techniques, document adherence to care plans, and provide real-time coaching.
Address issues: Resolve performance gaps or client concerns discovered during field visits promptly.
Track credentials: Monitor expiration dates for certifications, licenses, background checks, and health screenings.
Maintain audits: Keep caregiver personnel files audit-ready and fully compliant with state regulations.
Report status: Provide weekly compliance updates to the leadership team regarding staff eligibility.
Support caregivers: Act as the primary point of contact for caregiver questions, coaching, and professional support.
Drive retention: Develop and execute engagement initiatives, recognition programs, and feedback surveys to reduce turnover.
Conduct exit interviews: Gather feedback from departing staff to identify operational areas for improvement.